Avery Clements Email & Phone Number

Boston, Massachusetts, United States

- Assisting member libraries in troubleshooting and resolving problems with the ILS, hardware, software, operating systems, networking/telecommunications, and printers - Responding to inquiries and providing information and technical support to library staff- Working with vendors to resolve telecommunications problems- Assisting in the administration of CLAMS’s Google Workspace, including account maintenance- Creating and distributing all standard monthly and yearly system statistical and other reports- Creating and maintaining technical documents for staff and public websites- Assisting with web services development and maintenance- Working with CLAMS Central Staff to support and maintain the ILS- Training library staff in ILS modules

Assisting supercomputer users from universities and within NCARTraining users on new devices and technologiesContributing to documentation of incidents, internal processes and procedures, maintenance of equipment, andtraining manualsTracking of hardware inventoryProviding tier I technical support to end-users for hardware and softwareManaging IT tickets through a JIRA ticketing systemMac and Microsoft OS desktop imagingMaintaining confidential information and upholding user privacy

Supervised and managed reference desk staff, onboarding and training staff as neededMaintained smooth operation of library reference deskCreated and managed staff schedulesDay-to-day oversight and management of operations within the libraryCreated and distributed online and print content for library patrons and staffCollected and maintained library statistics Created and sustained a positive work culture

Worked as staff liaison with IT Submitted and managed IT help tickets Managed and implemented technology changes within the libraryAssisted staff and library patrons with technology needs and supportWorking with the IT department to keep public computers, printing system, A/V presentation system and wi-fi running optimally

Provided reference services to patrons at all public service desksManaged and analyzed library program and visitor statisticsMaintained existing and developed new library programming for teens and familiesProcessed new library materialsPerformed circulation duties such as check-ins, check-outs, managing patron records, and shelvingAssisted in the management of library's social media pages and created social media content

Provided reference services to patrons at all public service desksManaged and analyzed library program and visitor statisticsMaintained existing and developed new library programming for teens and familiesProcessed new library materialsPerformed circulation duties such as check-ins, check-outs, managing patron records, and shelvingAssisted in the management of library's social media pages and created social media content

- Designed and taught library curriculum for PreK-5th grade students with a focus on research and database skills- Managed the school library collection including collection development, weeding, and purchasing materials- Developed projects and partnerships with classroom teachers

Planning for and teaching weekly STEM gifted groupsIdentifying needs of gifted studentsDeveloping advanced learning plans for gifted studentsCollaborating with teachers to determine programming for gifted students

Westminster, Colorado

- Oversaw daily library operations such as circulation, reference, and materials management- Created and managed the library class visit schedule- Managed a collection analysis with a focus on creating a library collection to reflect the school's diverse population

Assisting customers in locating and using a broad spectrum of information resources and services, assisting with planning programs, performing bibliographic searches, assisting with research, and performing routine clerical tasks and circulation desk routines.

My main project as an intern is social media management for various yarn and textile-related companies. I manage their Pinterest, Instagram, Twitter, and Ravelry pages, responding and answering questions, interacting with and reaching out to customers, and creating and finding related media to post.

As Studio Manager, I work hand in hand with the owner and photographer by assisting with photography sessions, photographing events, and managing clientele. I also run day-to-day office operations including being aware of inventory and placing requests for orders for supplies as necessary, responding to general phone and email inquiries, managing customer service, and placing customer orders.

I developed a marketing plan for Study Abroad programs to better market towards ALAANA students and created advertising materials to create interest among students for various Study Abroad programs. I also managed Kent State's Study Abroad's Twitter, Facebook, and Instagram accounts, finding and creating material to share on these sites. I increased the Twitter follower count by approximately 30% as well as increased our Facebook like count.

As a student worker, I assisted the secretaries by completing mass data entry, preparing mailings, filing, prospect research, updating calendar listings, and other clerical duties .

Greater New York City Area

As an intern I had the opportunity of assisting the Marketing Manager with market research for the upcoming Vogue Knitting Live events. This involved researching potential audiences in specific geographical areas and developing ways to advertise with them. I also researched previous marketing campaigns and compared to current campaigns to develop a most effective new campaign.

Master'S Degree, School Libraries

Bachelor Of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Knitting for Those in NeedI achieved my degree in Entrepreneurship along with a minor in Marketing in August 2014.