Avery Harper Email & Phone Number

Durham, Nc, Us

Monroe, Louisiana , Us

● Utilize network monitoring tools to assess system performance, identify potential bottlenecks, and implement proactive measures to prevent service disruptions ● Provide regular updates to stakeholders, including management and clients, on the status of ongoing network issues and planned resolutions ● Implement and adhere to best practices for incident management, ensuring compliance with industry standards and optimizing the efficiency of the resolution process ● Generate detailed outage reports, highlighting root causes and recommended preventive measures, to support informed decision-making and enhance network resilience ● Collaborate with cross-functional teams to analyze and document network-related issues, facilitating comprehensive post-incident reviews for continuous improvement● Employ troubleshooting skills to swiftly diagnose and address network anomalies, contributing to a reduction in response time and enhancement of overall service quality● Proactively detect and report network outages, minimizing downtime and optimizing service availability for financial clients

● Manage wired, and wireless multi-vender networks ● Complete updates on networking equipment (Switches, Wireless controllers, etc.) ● Troubleshoot, and resolve network issues and outages ● Configure, and verify configurations on replacement equipment ● Testing and QAing new software and tools to be implemented and used in NOC ● Maintain detailed network documentation and diagrams for internal team ● Create change requests, and execute changes

Greenville, Nc, Us

● Integrate software components and third-party programs ● Troubleshoot, debug and upgrade existing software ● Gather and evaluate user feedback ● Produce clean, efficient code based on specifications ● Work with developers to design algorithms and flowcharts ● Verify and deploy programs and systems ● Recommend and execute improvements ● Create technical documentation for reference and reporting

Greenville, Nc, Us

● Complete all scripting needs for Security Operations Center (SOC) ● Advise, write, test, troubleshoot, modify scripts in Python, HTML, and CSS ● Creating, and maintain data pipelines ● Integrate applications for SOC ● Fill in as Security Analyst when needed ● Train Security Engineers ● Collaborate with departments to understand workflows and processes and identify application needs with the goal of process and workflow automation ● Plans, executes, and deploys application development solutions in accordance with business requirements, technical specifications, budget, and timeline ● Deploys solutions to on-premises and cloud platforms such as Azure and AWS ● Identifies, troubleshoots, and resolves site and application issues; recommends and implements preventive measures to avoid future problems ● Maintains strict confidentiality pertaining to all proprietary software, sensitive company data as well as internal and external passwords and security features ● Evaluates emerging technologies and best practices in web, data and application design and development to drive continuous improvement in productivity and quality ● Accountable for learning and execution of internal escalation process, including timely communication with both management and other relevant associates regarding critical client issues

Herlev, Dk, Dk

● Provide technical sales support for regional outside sales and inside sales account managers and business development teams● Present technical and business presentations● Provide technical support to distributors● Develop customer technology roadmap requirements and seek out new adjacent opportunities● Plan, develop, and Rollout software applications to automate routine tasks● Build and maintain Business to Business (B2B) relationships with CTO’s and IT Admin to ensure success● Troubleshoot/Verify/Configure routing, subnetting, firewalls, switches, embedded software, etc.

Boston, Massachusetts, Us

● Served as subject matter expert for over 3 Months on-site for Enterprise client in El Paso (10,000+ devices on the network, managed all VoIP aspects of on-boarding while on-site, and performed changes on the network and PBX that affect over 60 sites (5,000+ VoIP devices))● Interact with customers to gather voice/video application requirements● Assess current network readiness● Create/deliver designs to address customer needs● Transition opportunities from pre to post sales● Maintain continuous professional development, including technical and sales/soft skills● Prepare customers' LAN(s’) and WAN(s’) to support Jive Phone System (includes STP, VLANs, Trunking, TCP/IP, Routing, OSPF, BGP, EIGRP, Access-lists, and other core network technologies)● Test deployment features with customers● Responsible for training new Field Engineers (Including Budapest)● Assist Management with projects that require exceptional communication skills● Assist Field Engineering team on projects when assistance is needed● Present strategic plans to management that may resolve current and future concerns● Ensure Customer Success by hitting targets which are positively impacting both client and LogMeIn ● Implements and maintains best practices related to customer success● Provide on-site engineering to clients that require assistance● Lead team with technical discussions, plans, and recommendations● Configure, verify, and troubleshoot over 15 network brands both on-site and remotely● Configure, verify, and troubleshoot SIP trunks● Configure, verify, and troubleshoot PBX● Configure, verify, and troubleshoot Overhead Paging/Multicast IP Paging● Configure, verify, and troubleshoot Firmware/software related issues● Report, and identify possible workarounds for bugs until permanent solution is available● Design, schedule, and implement corporate solutions with CIO, CTO, IT Managers, and corporate partners

● Troubleshot hardware and software incompatibilities on: Native IOS, ASA, NX-OS, IOS-XE, IOS-XR● Installed, and verified licenses on all Cisco platform types ● Performed image recovery on devices via Compact Flash, USB, TFTP, teraterm● Accessed, and installed images using CCO● Referenced, and implemented Cisco Datasheet (Network Engineer Documentation)● Troubleshot, verified, and documented layer 1 and 2 of the OSI model (using show commands, JSON topology, notes)● Coordinated teamwork on high-pri cases● Self managed personal cases, while also assisting others ● Configured, troubleshot, and verified connections: telnet, SSH, RDF to SDF, and FEX dual homed/ single homed● Troubleshot, verified, and documented solutions to: Rommon, Switch boot, Bootloader, and switch boot● Researched, and advised Engineers on topics of: functionality, compatibility, modularity, known bugs, and similarity between devices● Troubleshot, and verified Cisco switches: Catalyst 6800, 6500, 4500, 3850, 3750, 3650, 2960, 3560 | Nexus N7k, N9k, N5k, N3k, and N2k (not all devices were listed that I have worked with)● Troubleshot, and verified Cisco routers: ISR 800, 4000 | NCS 5000, 5500, 6000 | ASR 1k, 9k | CSR |● Troubleshot, and verified Fire Power devices● Installed, troubleshot, and verified Cisco wireless products: Indoor AP’s, and outdoor AP’s, and wireless controllers● Installed, imaged, and verified Access Servers● Installed, troubleshot, verified, and documented Gi/ 10G/ 40G/ 100G, SPAs, SIPs, line cards, supervisors, Fabric modules, Power over Ethernet, Spirent, IXIA, VMs, VMware VSphere 6.5● Installed, troubleshot, and verified connections such as: copper, fiber optics MM and SM, SFPs/ XSFPs/ QSFPs, OC SFPs, SONET, T1, GBICs, stackwise, RPS, (all Cisco physical connection types)● Resolved problems, and led communication with Network Engineers from CCNA to multi-CCIE ● Assisted with installing Advanced Services lab

Jacksonville, Florida, Us

● Created customers solutions, inform customers about resources, and mentor customers for next time ● Troubleshoot technical problems with websites and email● Solved customer conflicts and retained customers loyalty by listening to the customer, confirming the problem, and acting to correct their problem● Verified, configured, and troubleshoot DNS, WordPress, MySQL, and some minor coding● Instructed clients on how to migrate sites.

Bachelor Of Science In Computer Networking, Computer Systems Networking And Telecommunications

General Education