Enrollment Operations Assistant
- Provided strategic and day-to-day assistance on a variety of administrative matters within the division consisting of enrollment management, admissions and financial aid- Participated in student recruitment, selection, and admission, making admissions recommendations when required to do so- Revamped physical filing system to improve prospective student recordkeeping- Assisted in organizing and running department events on campus- Managed sensitive and confidential information such as student social security numbers- Created a custom tool to assist with automating prospective student information acquisition and minimizing human error, using various apps within Google Workspace- Helped prospective students over the phone with troubleshooting questions related to their applications and other concerns - Created promotional materials for College - Managed interdepartmental mail processes- Supported the monitoring, outreach, response, and collection of information for enrollment matters- Adhered to Family Educational Rights and Privacy Act (FERPA) guidelines when handling current and prospective student information- Demonstrated a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others- Processed and evaluated transcripts and other materials submitted online or via mail- Collaborated with coworkers on making processes more efficient and streamlined- Monitored application-related automations in CRM Recruit and assisted with troubleshooting and updating