Avery Mclean Email & Phone Number

Windsor, On, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Surrey, British Columbia, Canada

White Rock, Bc

Oversee continuous operations for several enterprise companies in the Greater Vancouver Area.

4555 Kingsway Burnaby, Bc

- Provide deskside support on the IT Help Desk. Process voice and electronically submitted help desk requests; actions tickets/requests; escalate to level three support when required; document all activities in the Help Desk system to keep system updated. - Deploy desktops/laptops when needed in a prompt fashion using LANdesk- Create, modify, and deactivate user accounts in Active Directory, Exchange, and HC- Provide fundamental support for Local Area Networks- Troubleshoot issues within Windows 7- Provide desk side, face-to-face support on a daily basis to roughly 650 users in total - Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Respond to roughly 10 – 20 tickets per day - Provide support for applications such as SLICE and Citrix- Set up boardrooms and meetings for video conferencing and presentations, as well as laptop setup- Test and re-image desktops and laptops- Went beyond our list of duties and responsibilities to learn about cisco phones and other applications to help my team with tickets

North Battleford, Sk

- Resolve hardware/software issues with desktops and laptops, cell phones, tablets and peripheral equipment- Coordinate with suppliers to order stock – cables, computer parts, software, laptops, desktops- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Add/remove/edit user accounts in Active Directory- Deploy new computers/servers using imaging software- Provide remote support using LogMeIn or Remote Desktop- Perform daily/weekly/monthly backups using E-vault or software of choice- Setting up routers/switches for small office use - Updating Sage accounting software- Provide customers and clients with exceptional service and approachable nature- Schedule service calls for customers and clients that cannot be resolved via remote support- Provide quotes for equipment for customers and clients via fax and email- Setting up and maintaining virtual machines using VMware and/or Hyper-V- Plan, design and implement new server infrastructure for local businesses- Plan, and implement mass deployments for Windows XP to Windows 7 upgrade- Designed and implemented a new pricing scheme for our services to our corporate customers that is still in use

Windsor, On

- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Provide customers with exceptional service with being understanding and helpful- Proficiency with CRM software to assist customers - Assist with billing disputes and bill explanation- Troubleshoot network issue and escalate as needed- Troubleshoot phone issue and refer to warranty centre if needed - Assist with any account changes – Name, rate plan, phone number, address , etc- Assist with cancellation of service- Assist with applying funds to prepaid accounts

Windsor, On

- Troubleshoot issues with TV, home phone, & internet for customers- Assist with billing disputes and bill explanation- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Assist field technicians with installations and repairs via phone or chat session- Dispatch technicians if remote troubleshooting is unsuccessful- Assist with adding or removing features on customers account- Assist with service cancellations - Provide exceptional service with being understanding and helpful- Proficiency with CRM software to assist customers- Educate customers about their service and how to use the different features- Handle escalated issues and resolve the customers problem- After 1 month of employment I was promoted to Tier 2 technical support due to my proven ability to diffuse situations as well as my technical knowledge

Inuvik, Northwest Territories

- Resolve hardware/software issues with desktops and laptops, cell phones, tablets and peripheral equipment- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Add/remove/edit user accounts in Active Directory- Deploy new computers/servers using imaging software- Setting up routers/switches for small office use - Troubleshooting and resolving LAN/WAN issues- Provide customers and clients with exceptional service and approachable nature- Schedule service calls for customers and clients that cannot be resolved via remote support- Provide remote support using Remote Desktop- Perform daily/weekly/monthly backups using software of choice- Setting up and maintaining virtual machines using VMware and/or Hyper-V

Bachelor Of Applied Science - Basc, Computer Science

Computer Systems Networking: Learn about troubleshooting hardware/software in Windows XP & Windows 7. Learn about Cisco networking.

Diploma, Pre-Technology