It Support Analyst
Oct 2021 - Sep 2023
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Avery Mclean Email & Phone Number
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Role
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Location
Windsor, Ontario, Canada
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Avery Mclean is listed as . based in Windsor, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Avery Mclean.
Avery Mclean previously worked as IT Support Analyst at Teck Resources Limited and IT Support Analyst at Norton Rose Fulbright. Avery Mclean holds Bachelor Of Applied Science - Basc, Computer Science from University Of Windsor.
Profile bio
About Avery Mclean
Dedicated IT Support Analyst with 8+ years of experience providing technical support for desktop, network, cloud, and software issues. Skilled in troubleshooting, problem-solving, and providing excellent customer service. Excels in ensuring operational continuity and providing seamless onboarding experiences for new hires.
10 roles
Avery Mclean work experience
A career timeline built from the work history available for this profile.
It Support Analyst
Mar 2019 - Sep 2021
Help Desk Analyst
Canaccord Genuity Inc.
Sep 2016 - Feb 2019
Help Desk Analyst
May 2016 - Sep 2016
Operations Analyst
Newgen Technologies Corp.
Oversee continuous operations for several enterprise companies in the Greater Vancouver Area.
Oct 2015 - May 2016
Desktop Support Analyst
- Provide deskside support on the IT Help Desk. Process voice and electronically submitted help desk requests; actions tickets/requests; escalate to level three support when required; document all activities in the Help Desk system to keep system updated. - Deploy desktops/laptops when needed in a prompt fashion using LANdesk- Create, modify, and.
May 2015 - Sep 2015
It Manager
Beej'S Office Plus
- Resolve hardware/software issues with desktops and laptops, cell phones, tablets and peripheral equipment- Coordinate with suppliers to order stock – cables, computer parts, software, laptops, desktops- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Add/remove/edit user.
Sep 2014 - Apr 2015
L1 Technical Support Agent
- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Provide customers with exceptional service with being understanding and helpful- Proficiency with CRM software to assist customers - Assist with billing disputes and bill explanation- Troubleshoot network issue and escalate as.
Jan 2014 - Aug 2014
Tier 2 Technical Support
- Troubleshoot issues with TV, home phone, & internet for customers- Assist with billing disputes and bill explanation- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Assist field technicians with installations and repairs via phone or chat session- Dispatch technicians if.
Mar 2013 - Jan 2014
Network Administrator/Computer Technician
- Resolve hardware/software issues with desktops and laptops, cell phones, tablets and peripheral equipment- Regularly interact with non-IT staff to resolve technical issues, and help them understand technical problems in layman’s terms - Add/remove/edit user accounts in Active Directory- Deploy new computers/servers using imaging software- Setting up.
Sep 2011 - Mar 2012
2 education records
Avery Mclean education
Bachelor Of Applied Science - Basc, Computer Science
Diploma, Pre-Technology
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What is Avery Mclean's role at their current company?
Avery Mclean is listed as ..
Where is Avery Mclean based?
Avery Mclean is based in Windsor, Ontario, Canada.
What companies has Avery Mclean worked for?
Avery Mclean has worked for Teck Resources Limited, Norton Rose Fulbright, Canaccord Genuity Inc., Compugen Inc, and Newgen Technologies Corp..
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What schools did Avery Mclean attend?
Avery Mclean holds Bachelor Of Applied Science - Basc, Computer Science from University Of Windsor.
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