Avery Redlitz Email & Phone Number

Los Angeles, Ca, Us

San Diego, California, United States

Irvine, California, United States

Oversee the business transformation, employee relations, customer experience, and workplace operations of a WeWork building with over 800 members, 200+ accounts, and an annual projected revenue of over $5 million. Lead team in providing unparalleled customer experience with a 90+ Net Promoter Score; top score in the SoCal market. Analyze financial data within PowerBI to identify cost-saving opportunities. Provide monthly business reviews and present on customer experience, revenue optimization, team growth, and operational expense metrics to Area Managers & Directors. Mitigate churn and optimize membership retention by increasing committed clients and focus on community collaboration. Identify professional development opportunities and oversee the people operations aspects of hiring and promoting my team. Provide onboarding training to new employees and platform integration training for project management tools like Monday.com.

Chicago, Illinois, United States

Assist in client onboarding to increase client memberships by 17% in Q4, 2019. Provide professional development plan for two team members leading to their promotion from Associate to Lead and Lead to Manager. Develop unique project management tracking system for more streamlined account relationship management leading to 10% increase in contract renewals. Deployed risk assessment profile to Sales and Success teams market-wide.

Chicago, Illinois, United States

As the operational account manager, successfully opened two workspaces totaling 67,000 sq ft for two enterprise companies - Adidas and Salesforce - through efficient project management and organizational leadership. Managed a team of 13 to oversee workplace operations of largest WeWork property in the domestic U.S. Liaison for RefugeeOne partnership to assist in onboarding team members and develop professional opportunities for program participants. Maintained superior member engagement by conducting in-person relationship surveys and reducing client support request Zendesk SLA response times from 15 minutes to under two minutes.

Chicago, Illinois, United States

Supported Community Manager in responding to client inquiries through Zendesk, email and in-person. Provided hospitable client services for guest check-ins and workspace tours. Curated two+ weekly events to boost membership engagement and provide more organic community networking opportunities. Created rotating art gallery in WeWork's lobby-space featuring artwork from local community and participating members.

Spent 6 months backpacking through Southeast Asia, New Zealand, and Australia.

Sydney, Australia

Sourced C-suite level leads in healthcare, government, and higher education and identified prospective attendees for professional development conferences hosted throughout Australia. Conducted 80+ outbound sales prospecting calls daily.

Sydney, New South Wales, Australia

Madison, Wisconsin Area

Reviewed grant funding proposals from nonprofit organizations and identified which programs best supported AmFam's community investment goals both in Dane County and nationally. Analyzed past grant approval trends to identify future investments. Assisted in the planning and implementation of the first inaugural internal employee philanthropic program.

Madison, Wisconsin Area

Conducted experiments, collected experimental data, and supervised participants in the laboratory, which focused on academic motivation research.

Madison, Wisconsin Area

Provided social media growth for Internet Scout and ATECentral on Facebook and Twitter, by increasing weekly views with more targeted audience-specific posts. Generated strategies for developing an accessible database for community colleges through extensive research of existing parallel programs. Contributed to the In the News section of The Scout Report - Volume 19, Number 26. Supported the Metadata and archival maintenance and development program.

Madison, Wisconsin Area

Surveyed college students on the University of Wisconsin - Madison campus about their textbook usage and prepared summary reports for marketing development purposes.