Avery Ritchie Email & Phone Number

United States

Green Bay, Wisconsin Area

Wittenberg, Wi

Install, administer, and optimize Ministry servers, storage environments, and related components to ensure the availability of client/server applications. Configure new and existing server implementations, and develop processes and procedures for ongoing monitoring and management of the server environment. Perform day to day operational server support. Maintain and develop technical and training documentation.

Wausau, Wisconsin Area

Create and maintain IT policy and procedure documents. Create, update, and maintain the IT Business Continuity Plan. Perform network and workstation hardening. Create and maintain network diagrams of our multi-layer infrastructure.

Provided advanced technical and application support to the company’s external and internal customers. Assisted team supervisors in the escalation process of complex hardware and software issues. Utilized analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations. Actively participated in job training for new associates to help increase their technical skills so they could offer better customer service support. Received many accolades on the exemplary level of service provided to the customer.

Wausau, Wisconsin Area

Installed and serviced HSD, telephony, and cable services for hundreds of private customers. Performed troubleshooting on company’s full product and service line. Provided solutions for e-mail and Internet, cable TV, interior wiring, and computer hardware/software and networking issues. Trained new employees in technical procedures and customer service. Received “Champions of Excellence” award for providing extraordinary customer service. Commended regularly for completing the most trouble calls while maintaining a very low repeat rate.

Wausau, Wisconsin Area

Solely-managed various major accounts; served as Network and Systems Administrator for Midwest Professional Planners, Ltd. and Central Wisconsin UniServe Council. Designed, assembled, and set up unique systems for customers specific computer needs; installed and supported operating systems and other software. Repaired and replaced components in workstation and server computers. Performed troubleshooting in person and over the phone on various computer hardware, software, and network-related issues. Designed and installed hard-wired and wireless networks.