Hardware Asset Manager | ServiceNow SpecialistAs a seasoned Hardware Asset Manager with expertise in ServiceNow, I excel in executing comprehensive responsibilities to ensure the optimal management of hardware assets and configuration items (CIs). My role encompasses the following key areas:ServiceNow Hardware Asset Management:• Proficiently manage hardware assets within ServiceNow (SNOW), overseeing processes such as asset states, device details, hardware models, and CI classes.• Create and update hardware assets and CIs, implementing best practices to ensure accurate and efficient data management.• Execute the lifecycle management of assets in ServiceNow, from acquisition to disposal.Asset Lifecycle Automation:• Automate asset population into ServiceNow using import and update sets, process and transform maps, and complex imports.• Implement hardware asset management best practices and automate the asset lifecycle using HAM, including goal-setting, asset flows, tasks, and standard/customized workflows.Stock and Inventory Management:• Automate stock management in ITSM Asset Management and HAM, handling processes from warehouses and vendors, configuring stock rules, and managing bulk stock orders.• Manage inventory and stock, overseeing tracking, transfer orders, and adherence to stock rules.Data Trustworthiness and Audits:• Leverage Discovery, CMDB, and Normalization Data Services (NDS) to maintain trustworthy asset data.• Support physical asset audits, ensuring compliance with standards such as FISMA.Reporting and Communication:• Generate detailed asset reports for IT Asset Management, customizing reports as needed.• Utilize HAM Hardware Asset Manager dashboards to provide valuable insights for decision-making.

• Took Inventory of all IT related hardware devices in a fast paced and sensitive hospital environment.• Validated IP addresses and serial numbers of all devices cataloged.• Formatted and entered device information in excel while verifying data accuracy.• Documented device information and location on the floor plan using Lansweeper.

• Generated reports and provided metrics on employee device usage utilizing Crowdstrike and ServiceNow security and management platforms.• Created timelines and documentation for workforce laptop upgrades in 2023 and 2024, ensuring correct laptop inventory across the enterprise.• Responsible for data management and cleanup within the ServiceNow database to ensure appropriate hardware asset management for employee organizational devices.• Lead employee outreach to secure laptop returns, dramatically improving return rate and collection of current and future employee devices.• Designed, presented and implemented a new innovative process for systematic upgrades of workforce devices. • Developed and pitched automated functions in ServiceNow such as a quarterly audit, stock management notifications and upgrade timelines for employee devices.• Upheld quarterly audits for laptop inventory and improved accuracy by 10%.

• Improved upon existing practices through collaboration with supervisors and created an experimental outreach program to uphold customer relations.• Documented each step of the enrollment process using a proprietary Salesforce instance.• Continually provided assistance and troubleshooting to new and existing customers via phone and chat.• Reported feedback to Enrollment and Service and Support team leaders and managers.• Provided actionable metrics to various internal support groups as needed.• Analyzed and reported on trends identified through analytics software.

• Performed outreach and data collection for existing and potential partners during rapid growth stage.• Expanded organizational website to incorporate 100+ new cities both within the U.S. and internationally.• Authored blog posts and created content related to mobile services.• Created and executed discount programs for current and future stakeholders.

• Received customer tariff orders in paper format and translated information into basic computer code.• Uploaded into a database and ultimately updated the website pages.• Worked directly with data providers to cure any issues.