Avery Shaw Email & Phone Number

Michigan, United States

Supervising, training employees, handling cash deposits and other managerial tasksScheduling & creating various level 1 & level 2 tier repair tickets via telephony, portal chat, sms, & email.Installing/ uninstalling & troubleshooting software and hardware for various desktop/ laptop computers, mobile devices, gaming systems, & other emerging technologies. basic soldering of various components to motherboardsBasic knowledge/ functionality of cloud-based SaaS (Smart Switch, One Drive, Google Cloud & iCloud)Scans, labels & organizes inventory, creates/ receives purchase orders, packs and ships customer electronics through mailing systems.Logs basic maintenance for a cargo van traveling 200+ miles per day for cellphones in residential and commercial spaces

Dearborn, Michigan, United States

Provided inbound helpdesk support to members, dealers, and regional employees on various issues via phone, chat & emailTechnical support for app including, troubleshooting mobile devices, app outages, vehicle modem connection, user access, detailed product information, site navigation, system errors, billing, website assistance to field personnel, dealer enrollment, dealer part statements, program cancellation requests, agent coaching, sales campaign support Routed phone, chat, and email to proper escalation channelsDocumented, processed, and updated customer information and interactions

United States

Performed reconnects/ disconnects, setup in customer's single/ multiple dwelling units and commercial buildings. Installed, and removed, various technologies (DVR Boxes, modems, home phone lines, IoT devices, set up mobile 3rd party applications, configured network settings, setup audio/ visual equipment, cameras, door sensors, and control pads.Used networking meters, tools, and 3rd party software applications, to ensure network connectivity, troubleshooting, and setupUsed various tools to drill through multiple housing materials, span 100+ feet of wiring from street poles, crawlspaces, & throughout residential homes in inclement weather conditionsInspected/ logged essential maintenance of a 4000 lbs utility van and various equipment daily

Detroit, Michigan, United States

Loading, Unloading, sorting Packages

United States

Assisted by greeting guests, tearing and scanning tickets, checking IDs for curfew, directing guests, and provided information about products and services in-person and over the phoneHigh seller sales techniques like suggestive selling, upselling, merchandising, and sampling to sell loyalty cardsPerformed custodial duties including vacuuming, mopping, seat-cleaning, sanitizing restroom, and exterior and interior areas of the entire facilityFrequently monitored auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.Performed daily stocking and maintenance duties.

Detroit, Michigan, United States

Marketing/Selling memberships for Motown MuseumBookkeeping/clerical assistanceJanitorial and Beautification upkeep of entire facilities Child supervisorHandling cash and check depositsDocumentation of daily tasks

Certification, Python

PCEP – Certified Entry-Level Python Programmer certification

Certification, Information Technology

CompTia A+ Certification

High School Diploma, Mechanical Engineering