As a Retail Shift Lead at Goodwill Industries International, I oversee the daily operations of the store, train and coach the staff, and ensure customer satisfaction and loyalty. I have been working at Goodwill for over a year and a half, starting as an E-commerce Assistant, where I helped launch and manage the online store, handle orders and shipments, and increase sales and traffic. I have a Bachelor of Science in Economics from the University of North Carolina at Charlotte, where I gained analytical and problem-solving skills and learned about the principles and applications of economics in various sectors and industries. I am passionate about Goodwill's mission of enhancing the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. I have excellent communication, customer service, and customer support skills, and I enjoy working with a diverse and collaborative team that shares the same values and goals.