Avery Thompson Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas Area

• Manage daily operations of the Asset Advantage program including staffing, scheduling, training, coordination of inventory management activities, and performance of utilization management data collection, reporting, and analysis.• Ensure complete scheduling and training of Asset Advantage staff..• Ensure adherence to all established and documented Standard Operating Procedures for Asset Advantage and Hill-Rom.• Follow national Asset Advantage operational standards to manage customer's equipment inventory and ensure proper process and appropriate utilization levels.• Monitoring and management of profit and loss for targeted financial goals for Asset Advantage site(s).• Oversee, and participate in as necessary, oxygen tanks (site specific for tank programs) and/or equipment delivery to and retrieval from designated areas throughout the healthcare facility, as well as daily verification rounds and the performance of equipment decontamination procedures - all in accordance with company and customer guidelines..• Utilize a PC based computer system to track equipment throughout the facility• Facilitate effective and professional communication with company and customers' stake holders/personnel• Provide education and in-service training on Asset Advantage program to customer personnel as needed• Participate in continuing education to stay abreast of industry trends and developments.• Demonstrate a pro-active approach towards safety and health in compliance with all company, governmental and customer regulations in the areas of HAZCOM, ECP/ICP, Joint Commission, HIPAA, substance abuse/drug free workplace, Standards of Ethical Business Conduct, back safety and patient transfer protocols and maintenance of a clean/safe work environment Participate in continuing education to stay abreast of industry trends and developments.• Participation in and completion of required safety meetings and medical testing for self and team

Little Rock, Arkansas Area

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.• Train workers in proper operational procedures and functions and explain company policies.• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.• Meet with managers or other supervisors to stay informed of changes affecting operations.• Inform workers about interests or special needs of specific groups.• Apply customer/guest feedback to service improvement efforts.• Resolve customer complaints regarding worker performance or services rendered.• Requisition necessary supplies, equipment, or services.• Analyze and record personnel or operational data and write related activity reports.• Furnish customers with information on events or activities.• Take disciplinary action to address performance problems.• Recruit and hire staff members.• Participate in continuing education to stay abreast of industry trends and developments.

Little Rock, Arkansas Area

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.