Avery Bailey Email & Phone Number

San Francisco, California

CVP ScriptingICM ScriptingFinesse Gadget creationCalabrio on-prem and Cloud support

San Francisco, California

UCCE support 11.5/11.6 - performed upgrade from UCCE 11.5 to 11.6 on CUIC, Finesse, CVP, ICM components, and CCMP.CUCM phone supportJabber application supportCalabrio administration and advanced troubleshootingPowerShell scriptingHammer Tool scripting (some HVB - custom nodes)

San Francisco

- Automate troubleshooting steps by creating Command Line and Powershell scripts.- Close 25+ tickets per day; 3,000+ tickets in first year.- Fully documented processes for Calabrio to benefit service desk team members and control elements outside of service desk, leading to increased success during software upgrades.- Advanced Jira Query Language (JQL) filtering.- Generate SCCM reports for internal use.- Cisco Unified CM phone creation.- Active Directory administration and object creation.- Develop tests to isolate variables for troubleshooting.- Multi-task multiple issues across multiple platforms at a "Genius Bar" style walk-up station.- High performance in a mixed Windows/OSX environment.- Assisted with Code 42 CrashPlan deployment and support.

CCTV Monitoring, Training and Development, Supervising, Alarm and incident response, investigations, reporting.

Afghanistan

- Gathered information and provided support for Special Forces resulting in a Bronze Star for meritorious service.- Worked in a four person team to make organization and process changes that resulted in a 300% increase in intelligence information reports. - Aided the Afghanistan government in elections by collecting and reporting analytics. - Worked autonomously and was in charge of maintaining and managing all contacts. - Tasked as the supervisor of communications hardware, valued at approximately $35,000

Maintained over 100 networked computers via personalized desk-side assistance. Trained employees by talking through basic troubleshooting steps to ascertain the nature of equipment malfunctions. -Maintained over 500 networked computers and mobile devices. -Provided timely and friendly desk-side support. -Developed and implemented inventory control systems and record-keeping. -Managed users via Active Directory. -Assisted morale and recreation through firewall troubleshooting in addition to physical setup of meeting rooms and assembly area. -Ensured a healthy workspace for employees through ergonomics assistance.

Supervised up to nine officers and oversaw security services for over 1,500 employees.Provided high quality customer service while balancing the safety needs of the community.-Communicated with city emergency services to provide timely responses to developing situations-Nurtured the professional growth of subordinates and helps develop their critical thinking skills in conjunction with post-specific functions and patrolling.-Monitored both remote and local security via closed circuit cameras using Windows-based software, -Controlled building access using Picture Perfect access system.-Routinely conducted troubleshooting tasks and national support for Picture Perfect software.-Facilitated nationwide learning of system functionality.-Conducted security system testing to identify and respond to broken or malfunctioning equipment.

Computer Networking & Information Technology, Computer And Information Sciences And Support Services

Military Intelligence, Command Control And Information Operations

Criminal Justice And Corrections