Avery Castro Email & Phone Number

Remote

Responsible, self-starter with minimum direct supervision. Provide excellent customer service by patiently listening to the customer needs. Identify customer needs through active listening techniques. Answer and review customer’s benefit questions per their request. Drive customer retention by providing the highest standard of customer service techniques. maintain a positive attitude in a fast-paced environment where job duties may change. Attention to detail while listening to calls to ensure that company policies are being followed. Work well with teammates to provide help when needed. Willingness to learn new tasks and participate in special projects as required.

Austin, Texas, United States

Manage multiple daily orders for customers. Select items that will meet customer needs as well as providing great customer service. Meeting daily goals to keep statistics high in order to be one of the top independent contractors in the area. Multitasking and time management to make sure all orders are delivered correctly and on time.

Austin, Texas, United States

Setting up jobs for production, estimating residential jobs including the take off and bidding. Billing the builders for change orders and work orders. Setting up and help organize the new office.

Aurora, Colorado, United States

Responsible for a case load of about 700 cases. For each case I was responsible for following up with the absent parents, providing customer service for clients who call in with issues or questions, and take appropriate measures when needed for non payment of child support. In addition to these duties I am required to make meticulous notes on what was discussed on each and every case. My day to day activities include answering the phones, speaking with the general public, and maintaining accurate records. I also provide resources to help my clients seek employment to get them back on track with paying their child support obligations. Preparing court documents such as motions and orders for court.

Aurora, Colorado, United States

Answer phone calls and providing excellent customer service to all clients. Initiate application's in a timely matter to meet state guidelines.

Aurora, Colorado, United States

My duties included providing excellent customer service to clients and answering any questions they had about their child support case. I also assisted the legal department e-file court documents through Lexis Nexis.

Alamosa, Colorado, United States

I managed a caseload of about 350 to 400 cases which included establishing, enforcing, and modifying child support orders. Conducted research through resources to locate and serve absent parents. It was also my duty to file court documents for my case load and attended court hearings as necessary . Responsible for preparing files and legal documents for court proceedings.

Master Of Science - Ms, Criminal Justice/Safety Studies

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration