In this role I serve as head of operations for all transit and paratransit operations. While tasks change day to day, I am primarily responsible for the creation and enforcement of safe driving practices, routing, scheduling of employees, hiring and firing, and disciplining employees. I work closely with James Madison University as well as other Harrisonburg Departments to continue to find ways of improving and heightening transportation services.

Work as part of a unique team focused on providing safe and efficient means of travel throughout the historic and ever-changing City of Harrisonburg. Primarily focusing on Human Relations, this position requires that I be ever versatile and adaptive as the City continues to grow and transportation needs increase. Working closely with James Madison University as well as Eastern Mennonite University, my position requires a variety of focus including grant writing, budgetary analysis, and policy review. I work collaboratively with James Madison University to increase awareness and outreach of transportation services provided by HDPT.

Work in a fast paced environment of enthusiastic individuals in the Office of Admissions. My primary responsibilities include reviewing and analyzing undergraduate applications, inquiring about curriculum, and serving as a representative in the admissions process.

Chief administrative officer and is responsible for: policy development; zoning administration; purchasing; supervising contractors and vendors; park management; marketing for Grand Caverns; maintaining an up-to-date water and wastewater map; oversight of all Town utilities; assisting with preparation of the Town’s budget; executing personnel policy in accordance with the Personnel Handbook and Council; supervising staff; special event planning and implementation; receiving, investigating and taking action on complaints regarding Town operations; and other duties to ensure safe and proper operation of the Town of Grottoes.

I was originally hired as a part time bartender, but later took on several roles in the restaurant including server. While serving in these positions, I maintained high standards of customer service during peak hours, and had to remain fast-paced and efficient. This position also required that I communicate clearly and positively with coworkers and management. I handled currency and credit transactions quickly and accurately,followed procedures for safe food preparation, assembly, and presentation, and assisted management with inventory control and stock ordering. Furthermore, I built loyal clientele through friendly interactions and consistent appreciation and was able to resolve complaints promptly and professionally. This job also allowed me to take initiative to find extra tasks when scheduled duties were completed and cross-train and coordinate scheduling with team members to ensure seamless service. Through these jobs, I gained strong knowledge of the exact proportions and combinations to utilize in making beverages, and developed the ability to identify unruly or intoxicated patrons and professionally solve the problem or seek help if required.

In this position, I served as a partner for Starbucks. My main responsibilities included cashier, shelf-handler, and barista. However, I later served in the role of marketing and promotion of new products to customers. In addition to this role, I served as our store's leader in community service initiatives. In this position, I maintained high standards of customer service during high-volume, fast-paced operations. I also communicated clearly and positively with coworkers and management. In addition, I mastered point-of-service (POS) computer system for automated order taking, handled currency and credit transactions quickly and accurately,followed procedures for safe food preparation, assembly, and presentation, and assisted management with inventory control and stock ordering. Furthermore, I built loyal clientele through friendly interactions and consistent appreciation and was able to resolve complaints promptly and professionally. This job also allowed me to take initiative to find extra tasks when scheduled duties were completed and cross-train and coordinate scheduling with team members to ensure seamless service.

In this role, I was a music performer for a variety of JMU athletic events including football games, basketball games, volleyball games, marketing videos, ceremonies, and dedications.

While in this position, I worked as part of a research team consisting of faculty, graduate students, and undergraduate students at JMU and GMU. As a graduate research fellow, I was responsible for producing and publishing research, managing logistics pertaining to national research symposiums, and represented James Madison University in the Center for the Study of the U.S. Presidency fellowship program. I conducted a variety of research addressing emerging issues with countering terrorism, sustaining critical infrastructure protection, how to guard against acts of agro-terrorism, exploring coal-waste impoundment failures and addressing significant national impacts, and local, state, and national public policy responses to natural disasters.

In this position, I worked in a variety of administrative capacities including budgeting, grant writing, surveying, billing, and zoning. Although I was using this experience to fulfill the requirements for the Master of Public Administration internship program, I was considered a special projects assistant. In this role, I attended numerous town meetings and conducted frequent research relevant to pressing local issues. A majority of the work I performed in this position allowed me to use analytical skills as well as serve in programmatic roles helping the Town of Bridgewater solve budgeting issues, apply for a variety of grants, and upgrade existing equipment.

The major role of my job was to handle constituency cases. This involved analyzing each constituent's need and determining the best action to take to lend the greatest results. Using congressional software, I organized each case and prepared memo's and professional letters on behalf of the Congressman.