Avery Garrett Email & Phone Number

Indianapolis, Indiana Area

• Consistently ranked in company wide Top 5 Closers• Maintained a 100% Recommendation rate on ApartmentRatings.com• Reached out to, and developed relationships with, local HR departments for referrals• Maintained relationships with current residents by providing excellent customer service• Implemented Craigslist advertising which allowed us to post a new ad every hour• Created and posted Youtube video virtual tours • Created and updated Google listing for all Indianapolis properties• Coordinated service requests with maintenance crew and contractors

• Doubled my coworkers sales results in lease-up effort, increasing occupancy from 75% to 95%• Generated a 350% increase in website traffic through the use of free online media, which double the amount of visits, and new leases.• Persuaded neighboring businesses to display our advertising material in their business in exchange for advertising their materials in newsletters/move in packets• Organized resident events at no cost to the company through donations from area businesses and contractors• Created and managed business listings on Google/Yahoo/MSN for all Wilkinson Properties• Created marketing flyers for all properties within portfolio used for direct mail, B2B promotion, and resident referral promotion• Created video walk through of each floor plan which have allowed 2,237 unique visitors to tour the inside of our apartments in first 3 months being active• Gained familiarity with Onesite, Velocity, Online Leasing, etc.

Using my knowledge in sales, I volunteered to teach new volunteers how to effectively engage and persuade voters in a non-confrontational manner. I also was asked to serve as a staging location director for the Get Out The Vote push.

• Created and implemented The 5 Step Follow-up Method which ensured we capitalized on all potential sales• Worked with customers to resolve past due balances and set up payment plans to get their accounts up to date• Implemented a best practices training program which vastly improved average results• Repossessions, service shop collections and scheduling, Web site maintenance, customer scoring and deal approval, and various other activities

• Developed customer database to track all customer activities which I utilized to manage customer contacts and to build relationships• Consistently exceeded sales quotas and was top salesman many months• Innovated a referral lottery program to give customers incentives to send their friends and family to see me• Negotiated rates, terms, payments, and insurance options with customers• Responsible for soliciting fleet orders from area businesses

• Worked with Customers on resolving past due balances, account discrepancies, payment schedules, and various other collections activities• Communicated expected collection activities to Accounting Manager for use in cash flow analysis• Received and processed two consecutive quarters of record-breaking cash deposits• Created and implemented a chargeback debit process which improved average days to apply cash, cleared many past-due account receivable figures, and ultimately had a positive effect on our balance sheet• Communicated with various plant locations to resolve invoice issues• Account reconciliation, resolved chargeback issues, and various other AR duties