- Managed and adjudicated claims files - including review and assessment of medical information to determine entitlement to benefits- Ensured all required information was obtained for underwriting- Applied internal policies along with the understanding of all functions and departments to meet client and company needs.- Trained and supervised coordinators (Developed a comprehensive training program)

- Operated as primary point of contact for all clients, providing information about benefits, coverage, exclusions, pre-existing condition rules, and the process of claims, while upholding a high level of customer service.- Provided administrative and communicative support between customers, service providers and different departments within the company- Updated both providers and clients about the status of their claims- Opened, managed and closed medical case files according to company’s protocol

- Operated as lead point of contact for any and all matters specific to designated customers- Developed strong customer relationships while exploring and understanding customer needs- Conducted direct marketing campaigns at tradeshows, special events and relevant conferences to establish new relationships and sales channels.- Provided general information, technical details and quotations on products and services.- Researched between the assigned market

- Handled all customer requests in a responsive and proactive manner- Developed a thorough understanding of the products and services- Processed purchase orders and phone orders- Provided overall support to the sales team in the organization of trade shows, travel arrangements, and preparing sales reports

- Performed drug trials for pharmaceutical companies to test their efficiency in age related diseases- Trained and tested animals in different cognitive tasks- Collected, handled and produced data tables for statistical study- Worked with sensitive and confidential data.

Food processing Company specializing in Mexican-style foods, including nachos, tacos, tortillas, sauces, condiments and canned food. http://www.taconacho.com/- Scheduled daily production- Managed and controlled production costs- Maintained all SOPs, work instructions for function-specific tasks relevant to each position.

Seasoning Company specializing in the design and formulation of custom blends, coatings and spice mixtures for the meat, poultry, bakery and other sectors of the food industry. http://tecnas.com.co/Key Accountabilities/Achievements:•Designed and Developed food products (meat, poultry, dairy, bakery industries). Which included the successful development of all organoleptic characteristics of food products, pricing, quotes, specifications, labels and management of ingredients (sourcing and testing)

- Ensured compliance with the company’s Quality Management System (QMS), ISO 9000 and quality policy. Conducted and facilitate internal and external quality audits and corrective actions.- Performed microbiological inspection of raw materials and finished products, recorded results, interpreted data, and communicated results effectively to all levels of the organization.- Ensured that new products fully conformed to applicable regulatory guidelines and standards- Monitored overall Sanitation Program of the facility. Produced and maintained Material Safety Data Sheets (MSDS)