Avery Obrien Albert Email & Phone Number

Atlanta, Georgia, US

• Oversee all deployments and operations of all the multi-million-dollar technology projects that fall under my program- these include Restaurant Brands International and Starbucks
• Create and design templates of tasks to implement within our database that drive employee’s day to day activities per unit in a high volume technology rollout
• Utilize ServiceNow daily to analyze data or KPIs which pertain to all operations and deployments within the program.
• Act as direct liaison for escalations between our clients and our vendors and display problem-solving skills to obtain a quick resolution.
• Responsible for creating daily workflows, processes, and functions for my team members followed by providing and coordinating mentoring and training while monitoring their execution.
• Collaborate daily with internal and external team leads to identify and address any technical or logistical escalations that affect daily operations of over 10,000 sites.

Atlanta, Georgia, US

• Created efficient workflow processes in ServiceNow that are used by internal teams to effectively manage 1,000+ restaurants information
• Facilitated a national POS rollout for Popeyes Louisiana Kitchen converting 1,000+ sites to NCR hardware and software utilizing ServiceNow
• Collaborated internally with Account executive, Sales team, Activations team, Installations team, Warehouse/fulfillment team and externally with the customer to resolve issues prior to store openings and ensure project.
• Review and analyze documents returned by customers and then turn it into data that is entered into the database ServiceNow which is used for Reporting for both internal teams and external clients
• Actively facilitating an 8000 site rollout for the Starbucks Coffeehouse Company while processing orders against purchase orders with complete accuracy while also managing the site survey schedule for each location.
• Facilitated a hardware rollout for a 500+ site franchisee with Burger King by coordinating the logistics of ensuring the hardware is correctly built and onsite for the scheduled installation dates

Atlanta, Georgia, US

-Enhanced ability to multitask with emphasis on guest experience, restaurant cleansliness, and maximum sales-Managed guest relations in an environment focused on ensuring the return of our recurring customers-Contributed to maximizing profits with sales techniques that generated on average a $2,000 daily revenue

Wilmington, NC, US

-Provided quality customer service in a high volume restaurant in a fast paced environment-Learned the value of teamwork and communication through the emphasis of working together towards a common goal-Ensured quick and efficient turnover rates on tables during prime hours of busines

Raleigh, NC, US

-Entered data online regarding student placement in the student teaching programs with their database software. -Familiarized myself with producing information by entering data in Microsoft Excel and Access.-Electronically filed and sorted confidential information regarding background checks for the students-Effectively assisted in daily administrative.

Parsippany, NJ, US

-Deposited incoming checks to the firm weekly while simultaneously generating checks to the insurance companies regarding the clients of the company's financial planners.-Successfully entered transactions from the firm's accounting database into the general ledger regarding accounts receivable.-Filed electronically all incoming and outgoing compliance.

Raleigh, North Carolina, US

-Exhibited excellent communication skills by managing phone calls with students regarding their concerns -Scheduled individual appointments for students wishing to meet with their academic adviser.-Efficiently organized student information to file both manually and electronically by utilizing Microsoft Excel-Sorted through student documents in order to.