Installed, configured, updated and resolved issues with OS, web, database, and various applications. Responsible for investigating monitoring concerns such as device utilization, and identify issues using tools to identify slow backend/database, network, and other issues that can take down critical/core applications. Built strong relationships with customers: teaching and advising on technical issues and how to avoid them in the future, providing unique solutions when necessary, and steering towards standards when possible. Collaborated with senior, fellow, and junior system administrators to develop and evolve standards. Helped pioneer untested technology such as Rackconnect in the cloud computing space. Worked with internal teams developing new tools to improve productivity. Built an interface for approaching work queues efficiently through a combination of AngularJS to build a highly responsive and interactive frontend, websockets to create a seamless experience, nodeJS to explore new asynchronous technology, and Redis to deliver and store data quickly and efficiently.

Systems Administrator responsible for cPanel/Plesk environments for both dedicated and shared multiple-tenant environments. Tasks included: configuring, and maintaining services such as Apache, MySQL, and PHP, providing technical support for Linux hosting issues via email, telephone, and chat, and taking measures to correct and prevent issues, providing fellow administrators and representatives with support and guidance, and assisting clients in transferring accounts. Configured and restored functionality to installations of applications including Wordpress and Magento as well as debugging a plethora of extensions. Used knowledge of HTML and Javascript to best utilize the in house ticketing system to meet intense demands.

Responsible for satisfying internal and client requests for database modifications and support with multiple popular electronic discovery applications. Self-organized task management in a high demand high pressure environment. Designed, implemented, and supported high reliability team workstations using Hyper-V. Analyzed primary application to find bottlenecks and improve team productivity. On-call for service escalations.

Project lead for the analysis, development, testing, implementation and support of replacement solutions for scalable central web services for students and faculty with central Active Directory authentication. Responsible for operation of student Email and Webmail. Improved interfaces and built tutorial on how to get started with web design for students. Worked closely with College’s web developer and then web development team to improve website experience and debug PHP code. Developed interface for updating email forwarding that is still in use today

Responsible for top to bottom hotel IT needs including: deployment and maintenance of wired and wireless connectivity, domain services, and hosting, embedded systems, and workstations. Built an interactive PHP based website as well as a Javascript gallery app, and room-rate calculator.