Essential Duties and ResponsibilitiesRecruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Staff ManagementSchedule staff and ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.Administration and processing of all weekly/bi-weekly employee payroll.Resolve employee issues or concerns.Manage disciplinary/termination activities.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.Ensure safety of employees, members and club property.Determine and communicate equipment repair in a timely manner.Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.Authorize expenditures and refunds. Make daily bank deposits.Prepare all HR related forms and send to Corporate Payroll Team.Track statistics and reports (weekly, monthly, annually).Backup support for any employee who is absent.

D-BAT Burnsville - June 2024 - August 2024D-BAT Montgomery - April 2024 - June 2024D-BAT Lake Elmo - February 2023 - April 2024• Award-winning GM of the “2023 Fast Start Award” & runner-up for “2023 General Manager Rookie of the Year.”• Amassed over 970 members in 11 months, reaching 8 bonus levels, currently 2nd out of 150+ locations.• Serve as Pro Shop Leader, currently ranked 13 of 130 Rawlings Pro Shops, climbing 50+ spots in Q1 2024.• Oversee 14 1099 independently contracted instructors and 1 part-time Assistant General Manager.• Spoke on national panel on the process I created to track bad debt. This led to a 67% recoup rate, 3x industry.Within my role, I oversaw membership sales, camp & clinic enrollment, 11 independent contractors/private instructors, a full service Rawlings/Easton Pro Shop, facility rentals, daily pitching machine & HitTrax usage & community events & engagement.

Sales, marketing, and community outreach.Collecting leads, turning them into prospects, and working them through the sales process.Following a trained New Member Acquisition process to increase sales performance. Going the extra mile to make sure every client feels personally recognized and appreciated. Building relationships within the community.

2021-2022 - General Manager - FGCL Combine Series2020-2021 - Head Softball Coach - Siesta Key PhinzThe FGCL is a Collegiate Summer Softball League, similar to the Cape Cod League in Baseball, giving softball athletes opportunities to further train & develop for a 5 week period in June & July.Phinz roster collegiate athletes from University of Oklahoma, University of Oregon, Clemson University (2), Baylor University, Georgia Tech University (2), University of Maryland, Syracuse University, Fresno State University, Utah State University (2), Quinnipiac University Ferris State & Florida Tech.

Assist Head Softball Coach in running the day-to-day operations of a Southern Conference (SoCon) Member Institution, NCAA Division I Softball program. Serve as Recruiting Coordinator & Camp Coordinator.Directly responsible for instructing and implementing team infield defense, 3rd base coaching responsibilities on ideas, coordinating all camp & recruiting efforts, scholarship management, scheduling & pre-season tournament implementation and Twitter & Facebook social media platforms.Secondarily responsible for instruction in hitting, baserunning, outfield & pitching, pitch calling, budget management, liaison to the academic, compliance & housing departments, fundraising, field maintenance & game day operations. 2021 Spring Semester:3.23 Team GPA14 Student Athletes on Southern Conference Honor Roll2 SoCon All-Conference Members1 SoCon All-Freshmen Team Members6 Spot Increase - RPI2020 Spring Semester: 3.37 Team GPA7 Student Athletes on Dean's ListNCAA Public Recognition Award - Perfect 1.000 APR23 Spot Increase - RPI5 Verbal Commitments (20 & 21 Classes)Increased Twitter Following by 2,142 since October 1st (Most in SoCon Conference)Created Facebook Fan Page (2,051 Followers in 1st 4 months)Published - NFCA Fastpitch Delivery (June Issue)2019 Fall Semester:3.25 Team GPA2 Verbal Commitments (20 & 21 Classes)Largest Attended Camp During Current Staff Tenure

Full-Time staff in the Special Olympics Minnesota State Programs Department. My specific responsibilities include running the State Basketball, Tennis, Softball & Flag Football Tournaments. Additionally, I am responsible for the Coaches Education Program and the yearly Coaches Leadership Conference.

Assistant Softball Coach & Recruiting Coordinator in charge of instructing and implementing team defense while assisting with all offensive techniques.

Responsible for management of enrollment, marketing, and website efforts for an independent partnership business focused on implementing softball camps, clinics, coaches clinics, and dome ball opportunities throughout the Twin Cities Metropolitan area; directly responsible for operating and scheduling five fastpitch softball dome leagues for the Irish Sports Dome in Rosemount; manage, direct, and coach youth fastpitch players in Intermediate and Elite Level All-Skills Fastpitch Clinics throughout 30 Twin Cities communities.

Assisted in all facets of a NCAA Division I, Western Athletic Conference program, including but not limited to serving as the Recruiting Coordinator and verballing 19 players in 3 classes (2014-2016) in 8 months; Coordinating all camps and clinics to exceed 300 youth softball players; primarily in charge of hitting, infield defense and calling all pitches and 1st base coaching responsibilities during games; fundraising coordinator while eclipsing the previous year's fundraising goal in first 3 months of employment; Secured exclusive sponsorship deal with Mizuno USA for all softball equipment that was not provided by UVU Adidas contract; Served as an athletic department liaison to Professional Association of Campus Employees overseeing faculty and staff participation at home athletic events; Primary contact with compliance department, athletic academic advisers, and athletic financial aid representatives for incoming and current student-athletes; Completed NCAA Division I Compliance Test with perfect 100% score; Completed AA/EEO Supervisor Training through Human Resources; Coordinated volunteering of Community Action Program at Provo Food Pantry; Negotiated new contract for off-site indoor softball facility for 2014-2015 (South Valley Sports Academy); Completed 2015 schedule, increasing the level of competition and potential RPI by adding Arizona State, Texas Tech, San Diego State, and Oregon to the schedule.

I served as the Co-Director of the premier Girls Fastpitch Softball Club Team in the Upper Midwest. I have also served in the capacities as the Head Softball Coach with the first-year 14U team and the 18U Gold teams.

Direct the day-to-day operations of the Burnsville High School Fastpitch Softball Team.Oversee a coaching staff of 9 and a program of 51 players on 4 teams.Facilitate the BHS Softball Booster Club and Fundraising Efforts.Built an integral and unprecedented working relationship with the Burnsville Athletic Club, Burnsville Traveling Fastpitch Association, and serve as the Director of Player and Coaching Development for the BTFP.Maintain multiple websites (GameChanger, Minnesota Softball Hub, South Suburban Conference, MSHSL, and the Burnsville High School Varsity Softball Page) Complete all statistics accurately and affectively for all four teams in the program.Lead all maintenance and field restoration projects for 2 softball fields.Overall Record: 9-10SSC Record: 5-4 (T-4th Place)5 All-Conference Performers1 All-Section Performer3 All-State NominationsTeam Academic Silver Award (GPA above 3.50)

2012- Promoted to Head Softball Coach20-4 Overall Record12-2 Classic Suburban Conference Record (2nd Place)2-2 Section 4AAA Record (3rd Place)Garnered a ranking #1 in the MSHSCA Class AAA poll for 4 consecutive weeks. 4-1st Team All-Conference Selections3-Honorable Mention All-Conference Selections2-All-Section Selections4-All-State Selections4-MSHSCA Senior All-Star Series ParticipantsSt. Paul Pioneer Press Player of the Year Award WinnerSelected to coach in the MSHSCA Senior All-Star Series.Promoted from Assistant Softball Coach in 2011.21-4 Overall Record.14-0 Classic Suburban Conference Record (Champions)5-0 Section 4AA Record (Champions)Garnered a ranking #1 in the MSHSCA Class AAA poll for 5 consecutive weeks. Finished the season in 4th Place at the 3AAA MSHSL State Softball Tournament.5 - First Team All-Conference Selections3 - Honorable Mention All-Conference Selections4 - All-Section Selections2 - All-State Selections

I was hired to start a NJCAA Junior College Division III softball program. In 3 months, we fielded a team and raised over $15,000 to attend a spring training trip. We completed our lone season with a 17-23 record defeating 3 Ranked NJCAA Division III teams and garnering 3 NJCAA Academic All-Americans while earning NFCA All-American Nominations for 2 players.

I ran the day to day operations for 2 Anytime Fitness Franchises (Oakdale and Roseville, Minnesota)

I assisted Head Softball Coach, Janelle Tieken, in the day-to-day operations of running a successful Division III NCAA Fastpitch Softball Team. I was directly responsible for Recruiting student-athletes to Hamline University to matriculate and play collegiate fastpitch softball.

Honorable Medical Discharge - DD-256Special Forces