Avi Berkovitz Email & Phone Number

Kierstead Mountain, NB, CA

Vancouver, British Columbia, CA

Toronto, Ontario, CA

Victoria, BC, CA

• Build and foster meaningful, trust-based relationships with new clients providing them with exceptional communication and support at every step of the way
• Spearhead the planning and execution of projects to integrate with the overall development plan
• Lead teams developing new products and novel technologies from initial concept through detailed design
• Work closely with clients, team members, and vendors to ensure that schedules are met, and budgets are controlled.
• Develop strategic program plans, risk management plans, program charters and product roadmaps
• Partner with clients to identify product requirements and needs for new projects

Markham, ON, CA

• Accountable for the successful execution of all assigned projects, where success includes on-time, on-budget, high quality/compliant project results
• Create and execute comprehensive project development plans (PDP)
• Develop and adhere to project budgets in excess of $1M
• Manage the progress of milestones and device development
• Work closely with QA to develop testing, verification, and validation processes
• Work with regulatory bodies (FDA, CE, Health Canada) to ensure the proper release of a medical device

Brampton, Ontario, CA

• Lead the development and successful roll out of products and services to support implementation of the company’s business plan.
• Identify and develop vendor relationships for purchase of raw material, finished goods, equipment and machinery in Canada, US, and offshore (China and Taiwan).
• Ensure smooth transition of new products to manufacturing including procurement of required machinery and tools.
• Identify opportunities and demand (market) for new and innovative products and services for development.
• Propose innovations and improvements.
• Identify funding and resource requirements for the development of new products and services.

London, England, GB

• Led the entire process of New Product Planning, New Product Introduction and Life Cycle Management
• Acted as the voice of the customer within the organization based on both direct interaction with the customer base and also through customer facing organizations such as Sales, Marketing and Service
• Developed specifications for new products that meet the market needs
• Conducted ongoing Market research and Competitive assessments
• Identified new markets and potential customers for existing and future products
• Travelled to and participated in trade shows, conferences and seminars

• Coached, guided and mentored a team of customer service and tech support representatives
• Worked closely with customers, sales, and management to ensure highest level of service and support is provided at all times
• Wrote comprehensive reports regarding product performance and quality as well as customer’s satisfaction, perceptions, issues and concerns. Presented information, data and proposed actions to management
• Translated customer feedback into product requirements and specifications and worked closely with vendors to create more desirable packages
• Defined resource and skill requirements for proper staffing. Hired and trained staff as required.
• Held regular training sessions with sales staff on technical aspects of the products to ensure that customers are correctly informed prior to making their purchase decision. This approach reduced product returns by.

• Production Supervisor (1997 – 2000)
• Supervised a team of technicians and technologists
• Made suggestions to management on improving products and procedures.
• Implemented changes as required to maintain superior quality and ability to uphold the lifetime warranty offered on all products
• Maintained excellent communication with customers, suppliers and management
• Ensured appropriate inventory levels of parts and products are maintained at all times. Created a comprehensive database to facilitate this process.Production/Service Technician (1993 – 1997)

Ba Hons., Public Policy & Management

Electronic Engineering Technology