Lead a team of Auckland and National Account Managers to maximize performance and improve overall customer experience

Responsible for managing key clients and delivering outcomes consistently

• Accountable for successful running of major accounts in Auckland CBD /Central region. .• Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals and championing successful execution.• Working with Customer Service, Marketing and Operations team to develop and maintain a customer-focused attitude toward activities, concentrating on those that most… Show more • Accountable for successful running of major accounts in Auckland CBD /Central region. .• Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals and championing successful execution.• Working with Customer Service, Marketing and Operations team to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute towards improving customer lifetime value.• Managing effective relationship with Business partners/ contractors to ensure they contribute positively towards ongoing/new projects. Organising meet ups to motivate contractors and assist in team building activities.• To monitor service quality using appropriate Quality Assurance programs.• Assign contractors to manage and execute customer requested jobs.• Manage Customer complaints and deliver solutions to achieve problem resolution.• Working with Senior Management in development of short and long-term business and strategic plans• To leverage the existing relationship to outperform prior profitability and revenues• To undertake contract negotiations and renewals. • Pursue new leads generated by the marketing team to expand Paramount’s client base.• Participate in a variety of special projects as requested including explorations of system or process improvements, new retention categories and joint projects with Customer Services team. Show less

• Maintain effective relationships with both ANZ and ASB properties, while liaising effectively with the individual branch managers.• Organise and oversee work order initiations and completions.• Up-sell and cross-sell maintenance services.• Provide detailed quotes and seek approvals for works which might go over the job limits.• Prepare monthly reports for ANZ Bank sighting reactionary works and general works.• Co-ordinate with team members to ensure special marketing… Show more • Maintain effective relationships with both ANZ and ASB properties, while liaising effectively with the individual branch managers.• Organise and oversee work order initiations and completions.• Up-sell and cross-sell maintenance services.• Provide detailed quotes and seek approvals for works which might go over the job limits.• Prepare monthly reports for ANZ Bank sighting reactionary works and general works.• Co-ordinate with team members to ensure special marketing projects are executed as per Manager’s advice.• Maintain and update all the information on Greentree (CRM Tool.)• Pull up reports on jobs, leads and quotes as and when required. Show less

• Managing the company databases while updating the supplier and client list.• Monitoring the performance of suppliers as well as the internal technicians.• Allocating margins/ mark ups for jobs completed.• Tracking the amount spent on projects and updating the nearest possible completion time.• Monitoring the daily time/run sheets of technicians working on several jobs. • Preparing Monthly statistical report on the jobs executed. (Profit/Loss)• Comparative analysis of… Show more • Managing the company databases while updating the supplier and client list.• Monitoring the performance of suppliers as well as the internal technicians.• Allocating margins/ mark ups for jobs completed.• Tracking the amount spent on projects and updating the nearest possible completion time.• Monitoring the daily time/run sheets of technicians working on several jobs. • Preparing Monthly statistical report on the jobs executed. (Profit/Loss)• Comparative analysis of the data for continuous improvement. • Engaging in initiation and completion of marketing projects as per demand Show less

> Account Management, Premier Client Group Enterprise and Mid Market Accounts - California/Arizona Region(AT&T Application and Hosting services)> Client Relationship Management - Consultative solutions to clients to help achieve the smooth functioning of their IT related projects.

• Research work on companies in Automotive, Aerospace, Industrial machinery and equipment sector.• Identifying potential opportunities to grow business.• Presenting engineering design capabilities to existing and potential clients.• Attending business meetings/promotions and exhibitions.• Supporting in-house engineering teams to define the project costs.• Handling new promotions.