Sys Admin

- Help desk Management and HO all IT needs - onboard, AD , Remote and Frontal Support- Following and Implementing SLA.- Managing Inventory via Service Now- Providing price qoute for Projects and Users..- Working with 3rd Party Software and Hardware Vendors.- Responsible for diagnosing & resolving hardware, software & end users problems.- Ensuring that support calls are logged and handled effectively and efficiently.- Ensure adequate antivirus protection & solutions are maintained and updated.- Supporting users and network administrators over the telephone and by email.- Configuration and testing of any new hardware and software.- Installing and operating Windows desktop and server operating systems.- Producing documentation on operational, system and user procedures & guidelines.- Training new employees.- Assistance with training of staff and compiling procedural documentation.- Assisting the network manager with support requests.- Working closely with software suppliers to resolve operational issues.- Involved in the rollout of software updates and patches.- Investigate specialist and complex IT support issues.- Maintaining a wide range of computer hardware and software programs.- Responsible for allocating work to junior staff and induction training for new staff- Supporting Smartphones- Supporting Users on Site and at home.- installing ATE stations

IT Solutions - Sys Admin at Katz Delivery Ltd.- Supporting 7 branches.- Handling Servers and AD in the domain.- Supporting hundreds workstations and laptops.- Supporting Cellphones and mailbox sync.- Supporting small terminals- Installing and managing software and solving software problems- Backup - Veritas Backup , VEEAM- Support more than 200 users at Katz and more than 500 at Adler Chomsky- Antivirus maintenance- Supporting small end terminals - Printers - diagnostic and software issues- Supporting and handling Cockpit servers

Setting up (from scratch) dozens of Microsoft 2003/2008 physical and virtual servers in VSPHERE 5 and ESXi in a Production environment. Their management, administration and support. Installation and management of Exchange Server 2007/2010. Active Directory Management, permissions, creating and configuring of new users. Organization GPO. •Working with Microsoft Server Roles: DNS, DHCP, WSUS, TS, NLB. •Leading organizational projects

- Installation, configuration and maintenance of 2000 physical and virtual clients/workstations - Upgraded VERINT from simple cellular phones to SMARTPHONES (Android based and IOS).- Supporting push mail and BlackBerry servers.- Supporting, frontally and remotely, users in Israel and other countries (APAC USERS) via Remote Control software such as SCCM and Remote Admin therefore saving money by not sending support people abroad.- Imaging of workstations and Servers via Acronis and Ghost.- Finding 3rd party software in order to speed up work and improve productivity and efficiency.- Backing up and restoring data via "Connected" IRON MOUNTAIN software. - Implementing and Supporting VMware stations in the study classrooms.- Implementing and supporting RSA VERISIGN certificates.- Characterization of networks. - Implanting new technologies.- Hardware and software purchase.- Backup of users’ data via backup software.- Restoring lost data for users via software.- VPN support.- Cockpit client support. - PGP (mail encryption) support.- OS SUPPORT: all Microsoft platforms.

- Supporting and Solving Hardware and Software problems on workstations and laptops.- Supporting Tadrian workers via Remote Control Software such as remote admin.- AD managing, creating new users and folder permissions.- Backup data of users with Backup exec.- Supporting 2 in1 pc security cards.- Working with Hardware suppliers and managing technicians

- Teaching technicians and giving Office courses.- Supporting and installing all the workstations in the college.- Selling software and pc's to students.- Working with hardware suppliers.