Avi Yafe Email & Phone Number

United States

Provided technical support to customers, addressing inquiries and resolving issues related to Sundaysky's SaaS platform.Effectively communicated complex technical concepts to non-technical customers, ensuring their understanding and satisfaction.Documented and tracked customer issues using a ticketing system, delivering timely updates and.

United States

Provided world-class support to existing and potential customers of GoAnywhere, a managed file transfer solution.Responded to client inquiries, ranging from basic technology questions to troubleshooting complex problems, ensuring prompt resolution.Demonstrated strong technical knowledge of GoAnywhere and its capabilities, offering effective guidance and.

Miami, Florida, United States

• An international company that offers a unique way of printing photos 2018 - present CO-FOUNDER
• Business development, set-up & launch
• Managing business opportunities and dealing with franchisee and large-scale sales.
• Field researching, logistics, IT management, negotiating with suppliers, and vendors.
• Build and design business website www.memoryblock.com
• Hands-on work in operations, finance, marketing, sales & personnel.

• T4 for Latin and North America Customers Current location Miami.
• Analyzed and approved of operational solutions and the technical aspects for product deployments, integrations and operation.
• Defined and planned the overall operational strategy and processes (including bug fixing, systemdowntimes, planned maintenance, upgrades and customer’s enhancements / engagements).
• Ensured the quality of the product before and during production
• Inspired subordinate team members to increase performance in changing business environments,demonstrate a Can-Do attitude, “think outside the box” and understand the meaning of Customer-First.
• Demonstrated YoY increase in customer satisfaction, SLA fulfillment which led to an overallgrowth in the account revenues for Comverse.

Miami/Fort Lauderdale Area

• Senior support Engineer for Latin and North America Customers for Mavenir (previously Comverse) VAS products. Current location Miami.
• Analyzed and approved of operational solutions and the technical aspects of product deployments, integration, and operation.
• Defined and planned the overall operational strategy and processes (including bug fixing, systemdowntime's planned maintenance, upgrades, and customer enhancements/engagements).
• Ensured the quality of the product before and during production
• Inspired subordinate team members to increase performance in changing business environments,demonstrate a Can-Do attitude, “think outside the box” and understand the meaning of Customer-First.
• Demonstrated YoY increase in customer satisfaction, SLA fulfillment which led to an overallgrowth in the account revenues for Comverse.

Israel

• In charge of the support of EMEA and APAC Voicemail and Insight products for the VASBusiness Unit.
• Acted as the main customer interface throughout the entire deployment and production phases(from deployment through the final acceptance and the ongoing support).
• Defined and planned the overall operational strategy and processes (including generatingoperational support documents (e.g., SOWs, MOPs, …), bug fixing, planned maintenance &upgrades, and customer’s enhancements / new.
• Ensured the quality of the product before and during production.
• Ensured customers’ satisfaction during daily ongoing activities around the system’s operation andsupport.
• Supported the integration points and activities with external interfaces, 3rd party vendors,customer’s network and other relevant parties

Israel

• Led the Voicemail, MMS and UM testing for the EMEA region.
• Defined and planned the overall testing strategy and product rollout.
• Introduced automated testing to the QA by developing in-house automated testing tools andutilizing external test automation tools.
• Worked closely with the product managers and the project managers on open issues and ways toensuring product launch along with meeting (and exceeding) the customers’ needs andexpectations.
• Led the development of the products testing documentation, acceptance and onsite deploymenttesting.