Holly Augustine Email & Phone Number

United States

Cincinnati Metropolitan Area

• The Performance Engineering team maximizes efficiency in Atlas’ Part 121 global aircraft operations through flight planning and logistics support.Duties
• Evaluated and formulated route studies for airport suitability, payload capability, range, fuel consumption, and time comparisons.
• Conducted airport analyses and preplanning to ensure airports are adequately equipped with necessary facilities and services to accomplish the operation.
• Collaborated with external entities (aircraft manufacturers, airport authorities, military, etc.) for operational support and representation.

Wichita, Kansas, United States

• Primary goal was to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.Duties
• Managed a portfolio of internal and external customers with the procurement and recovery of parts.
• Determined the best use for parts, either recertify or scrap.
• Interfaced with 41 vendors to negotiate disputed items in an equitable settlement consistent with company policies set forth in the contract.
• Worked with a cross functional team to ensure timely support and resolution of customer claims.

Wichita, Kansas, United States

• Primary goal is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.Accomplishment
• Contributed funds to the record high revenue for fiscal year 2022 through recovered parts.Duties
• Managed a portfolio of internal and external customers with the procurement and recovery of parts.
• Determined the best use for parts, either recertify or scrap.
• Interfaced with 16 vendors to negotiate disputed items in an equitable settlement consistent with company policies set forth in the contract.
• Worked with a cross functional team to ensure timely support and resolution of customer claims.

Wichita, Kansas, United States

• Coordinated aircraft and flight crew scheduling in conjunction with flights activity. Communicated with the dispatchers, pilots, and managers on standard operating procedures to best serve the department's needs.Duties
• Designed a new flight scheduling criteria to increase safety and ensure crew confidence.
• Liaised with demonstration pilots to plan and fly a relocation flight across the country.
• Analyzed and recorded general aircraft activity (landings, fuel burned, physical location) for the Federal Aviation Administration.

Wichita, Kansas, United States

• Collaborated with the Mission Solutions team and the Technical Sales team to support sales management and field salespersons from headquarters. Adapted the product line to best serve customers' mission.
• Contributed to writing the winning proposal for the Naval Air Systems Command's Multi-Engine Training System program.
• Recognized by Sales Director for efforts on designing tailored flight planning guides for the US Customs and Border Protection's Multi-Role Enforcement Aircraft.Duties
• Assisted with updating the Special Missions Flight Planning Guides.
• Designed informational presentations and pamphlets to demonstrate the strengths of Textron Aviation's product line.
• Created files from flight manuals’ performance data to streamline the mission planning capabilities system.

Allentown, Pennsylvania, United States

• Anticipated customer needs while assisting with airport information such as airlines, car rentals, ride sharing, and parking. Provided professionalism, patience, and a people first attitude while greeting.
• Escorted handicapped passengers from the terminal to aircraft and aircraft to the terminal.
• Monitored the security checkpoint and maintained operational protocols ensuring only badged employees gained access to the secure identification display area (SIDA).
• Operated the TransBridge Bus counter for cash/credit ticket sales and responded to customer inquiries.

Wichita, Kansas, United States

• Assisted the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 24 Service Centers.Duties
• Analyzed labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability.
• Interacted with various departments to ensure the Service Centers meet their goals.
• Developed templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

Lehighton, Pennsylvania, United States

• Aided the librarian with all aspects of operating the library, including administrative tasks and organization. Educated the community on all the services the library offers to patrons.Responsibilities
• Marketed the library’s services to visitors and patrons through active communication.
• Maintained accurate records of library inventory and active patrons.
• Contributed to recruiting children and adults for the summer reading program.

Bachelor Of Science - Bs, Aeronautics/Aviation/Aerospace Science And Technology, General, Cum Laude

Major courses included aviation history, human factors in aviation, aircraft construction lab, and contemporary issues in aviation..

Associate Of Applied Science, Aeronautics/Aviation/Aerospace Science And Technology, General

Studied FAA approved Part 141 curriculum. Aviation courses included flight theory, crew resource management, aviation law, and safety..