Avi T. Email & Phone Number

Senior Customer Success Leader Specialized in Improving Retention and Accelerating Revenue.Senior Director of Customer Success at Kore.ai. I now lead CS for Central and South America in addition to my previous responsibilities in North America. Kore is the world's leading conversational & generative AI platform. With a Master's degree in Systems Engineering and Lean Six Sigma certifications, I have a strong foundation in data analysis, process improvement, and project management, which I apply to deliver exceptional customer outcomes and drive business growth.My customer success team has successfully maintained a 95% retention rate and achieved a 135% net revenue expansion through effective upsells and cross-sells. The team has grown while upholding a strong employee retention rate, fostering a culture that prioritizes collaboration, innovation, and professional growth. I also foster strong partnerships with system integrators and internal teams, enhancing product implementation and contributing to an increase in product adoption.Before joining Kore.ai, I spearheaded operational enhancements at DHL Express, the world's leading logistics company, across 40 airports in the Midwestern USA, driving scalable solutions that were incorporated into global standard operating procedures. I also designed and implemented a comprehensive part management system at Mercedes-Benz, the leading global supplier of high-end passenger cars and premium vans, which substantially improved global inventory management.My passion for aviation, exemplified by a private pilot license with an instrument rating, infuses my leadership with a sense of adventure and a drive for continuous learning. As I seek to transition into a VP role, I bring a visionary mindset to scale customer success and develop dynamic teams. I am eager to leverage my expertise to contribute to Kore.ai's mission of transforming enterprise-customer interactions, guiding my teams to innovate and collaborate, thereby creating enduring value for the organization and its clients.

Listed skills include International Logistics, Lean Six Sigma, Automotive Manufacturing, Supply Chain Management, and 5 others.