Thrilled to lead and oversee operations in Microsoft Dynamics 365, Power Platform, Custom Business Applications and process digitization, developments.

Managing the Microsoft Dynamics 365 CRM and Power Platform Practices projects. Working with Key Industry stakeholders on various project aspects.Leading a young and dynamic team to drive the engagements for various clients.

Managing end to end projects from on SharePoint, Service Now, D365 and other custom platforms. Involved in various roles as Project Manager, Developer, Administrator, Vendor Management, etc. based on requirements of the project. 🔷 Key projects delivered/managed ✔️ Vendor Invoicing Portal (for 3rd parties and internal users)✔️ Employee Invoice Management System✔️ Safety Inspection Documentation Management System✔️ HRMS Solutions✔️ IT Asset Management✔️ Organizational Knowledge Management🔷 SharePoint Intranet Administration and Development✔️ Single point of contact for SharePoint Online & 2013 On-Premise Farm✔️ Custom Process Workflow creation using Power Automate, Designer, PowerShell etc.✔️ Ensuring end-user adoption to new technologies, digitizing multiple offline processes.🔷 Service-Now Administration✔️ Service-Now administration, customization, training.✔️ Currently providing solutions for various requirements /customization/UAT and support of internal Service Now based application✔️ Applications Managed: ITSM Module, Change Management, IT Asset Management, Project Management etc.🔷 Vendor Management✔️ Managing SharePoint, Service-Now, Mobile Application, Corporate Website Vendors✔️ Managing Freelance Vendors for ad-hoc tasks

✔️ Single Point of Contact of SharePoint Farm, Salesforce CRM, Intranet Portal.✔️ Delivered SharePoint reports/ roadmap, presentations to the Board of Directors in Global Area Managers meetings of the organization in The Netherlands.✔️ Administrating SharePoint environment. Design & develop a Knowledge Management portal and various team sites on SharePoint. Support Salesforce CRM related solutions.✔️ Support, train and facilitate content creation, user adoption ensuring consistency and standardization on Intranet.✔️ Content review and gap monitoring, quality audits of sites.

✔️ Administrating SharePoint sites for managing internal Knowledge Management portal✔️ Coordinating various stakeholders – capability manager, domain experts, consultants, CoP’s for managing respective team sites and knowledge portals✔️ Research, conceptualize, design & validate the functional aspects of KM portal✔️ Developing the knowledge sharing tools like blogs, wikis, forums & ensured increase user participation in organizational KM initiatives.

✔️ Worked for Dell.com’s website, handling content development for the US & Europe product pages.