Avichal Mishra Email & Phone Number

◉ Certified Platform Developer 1(PD1), Platform Developer 2(PD2), Administrator.◉ Having an overall work experience of more than 3 years as Salesforce Developer, OmniStudio Developer, Administrator.◉ In-depth knowledge of Salesforce products, specializing in Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Financial Services Cloud & OmniStudio. ◉ Expertise in building Lightning Web Components (LWC) to enhance user interface & functionality.◉ Hands on experience with development including Apex, Triggers, Asynchronous apex, Test Classes, SQOL, SOSL, DML, Platform events etc.◉ Proficient in designing & implementing seamless integrations between Salesforce and external applications through the effective utilization of Apex Web Services, REST APIs.◉ Skilled in leveraging Salesforce capabilities with expertise in Flex Cards, OmniScripts, DataRaptors & Integration Procedures (IP).◉ Proficient in SFDC Administrative tasks including creating Profiles, Roles, Users, Approval Processes, Validation Rules, Flows, Reports, Dashboards, Record Types etc. ◉ Expertise in Salesforce security in implementing Role Hierarchy, Record-Level Security, Field-Level Security & Profile-based access controls.◉ Proficient in utilizing Salesforce Shield, Multi-Factor Authentication (MFA) & conducting routine Health Checks for optimal data integrity, compliance & highest level of platform security. ◉ Expertise in Salesforce Service Cloud with hands-on experience in configuring and optimizing features such as Email-to-Case, Escalation Rules, Omnichannel, knowledge base for enhanced customer support efficiency.◉ Deep Understanding of platform limitations & optimization strategies to ensure peak performance.◉ Experienced in Salesforce Experience Cloud, specializing in creating seamless user experiences through Lightning components, CMS integration, custom branding & community analytics.

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  Rajasthan Technical University

  Computer Science And Engineering