Led Pillir's India operations, driving growth and transformation. Oversaw 24/7 delivery, ensuring high-quality solutions and customer satisfaction. Built and led high-performing teams, fostering a culture of innovation and continuous improvement.Key Responsibilities:- Managed 24/7 operations, analyzed service performance, and implemented process improvements.- Served as the primary offshore point of contact, ensuring SLAs and performance metrics were met.- Led and developed technical teams, attracting, hiring, and retaining top talent.- Built strong relationships with clients and stakeholders.- Oversaw ODC governance processes, ensuring compliance and risk mitigation.Key Achievements:- Expanded the ODC from 7 to 75 members.- Set up a new office location to support the growing team.- Implemented HR policies and a common portal for efficient employee management.- Acquired two major clients and managed three global clients.

Spearheaded marketing initiatives and drove business growth at Pillir. Successfully executed digital marketing campaigns, including SEO, SEM, social media, and email marketing. Built and led a high-performing marketing team.Key Responsibilities:- Digital Marketing: Implemented and optimized digital marketing strategies to increase brand visibility and drive lead generation.- Content Marketing: Created high-quality content, including blog posts, whitepapers, and case studies.- Marketing Automation: Implemented and optimized marketing automation tools to streamline processes and improve lead nurturing.- Team Leadership: Built and led a high-performing marketing team, fostering a collaborative and results-oriented culture.Key Achievements:- Increased Web Traffic: Revamped the website, leading to a 120% increase in web traffic.- Enhanced Lead Generation: Built a lead-gen pipeline, delivering consistent high-quality leads.- Improved Brand Awareness: Increased brand awareness across digital channels, targeting specific accounts.- Optimized Marketing Processes: Implemented CRM and marketing automation tools to streamline operations.

As a key member of the marketing operations team, I ensured high-quality content tailored to the needs of each campaign. I spearheaded digital marketing initiatives, global event management, and content marketing. I implemented marketing automation tools to optimize lead generation and nurture. Additionally, I mentored team members, fostering a collaborative and high-performing environment.

In my role as a Senior Executive at Sify Technologies in Chennai, India, I spearheaded strategic marketing initiatives to drive business growth. I successfully executed global marketing campaigns, managed international events, implemented digital marketing strategies, strengthened brand identity, and conducted market research.

Optimized marketing materials and print production processes. Designed and implemented innovative layouts for promotional literature, customer manuals, and newsletters. Ensured timely delivery of high-quality materials to support business objectives.

Ensured the accuracy, consistency, and timely delivery of critical documentation at UBS ISC. Collaborated with cross-functional teams to meet stringent deadlines and maintain the highest quality standards. Proactively identified and resolved issues, demonstrating strong problem-solving and organizational skills.

Optimized visual communication for high-stakes projects. Partnered with consultants to understand complex challenges and develop tailored design solutions. Contributed to process improvement initiatives, demonstrating a commitment to efficiency and quality.

As a Quality Analyst at Allsec Technologies, I evaluated Dell Sales Personnel performance by analyzing customer interactions. Maintaining an error ratio below 0.80, I provided feedback to sales personnel performance and honed my language and listening skills for complex customer interactions.

Led the full spectrum of operations at a travel agency, collaborating with vendors and agencies to deliver personalized travel solutions. Secured major partnerships with Caritor and Hutch, becoming an authorized travel partner. Developed a loyal customer base through efficient service delivery.