Head Of Operations Technology
New York, New York, Us
During my time here, I had the privilege of driving the company's omnichannel business through innovative technology solutions. In this role, I reported to both the CFO and COO in a matrixed environment, overseeing multiple teams of 45+ professionals, including business analysts, PMs, software engineers, support engineers, and DevOps. I led cross-functional alignment between business and technology teams, ensuring that our projects were aligned with our overall business capabilities and priorities. Moreover, I planned and deployed the technology program management SAFe Agile framework to improve our development process and drive greater efficiencies.Key Accomplishments:► Established the B2B and B2B2C commerce stack with a revenue impact of more than $500M.► Achieved over 50% performance increase in orders by reengineering the integration platform and using MuleSoft.► Implemented E2open (Blue Jay) transportation management, product lifecycle management (Autodesk PLM), product information management (Salsify PIM), and planning platform (Anaplan) systems with a total topline impact, resulting saved the total cost of $5M+ and minimized support ticket by 200% across all business functions.► Managed primary commerce stack, including commerce/marketing cloud, Salesforce OMS, custom-developed fulfillment platform (Ruby, MuleSoft, Travis) along with ERP (JD Edwards) running on AWS. Key Projects: ► Modernization of e-Commerce Platform by Using SFRA Architecture, Salesforce OMS & Commerce Cloud► Real-time Integration of Commerce Engine, Fulfillment & ERP Platforms through MuleSoft► Re-Architecture of B2B Commerce Platform by Directly Integrating External Partners with JDE ERP through EDI, Mulesoft, and custom JDE apps.► Cross-Systems Data Visibility & Integrity Check. Scope Includes Internal & External Data Sources► Implementation of E2open TMS, Product Lifecycle Management (Autodesk) & Product Information Management (Salsify PIM) & Planning (Anaplan) Systems.