Ops And Qc
CurrentReviewing and analyzing data and documents as onboarding manager, collected by KAM and FSE at the time of onboarding new merchantsCommunicating with the executives on daily basis to gather correct documents.Documented reasons for approval and rejections and on hold of leads and communicate frequently with TL and fse to get correct data and information on leads.Worked as a sales operations supporter between sales team and compliance team.Responsible for training new acquired merchants / accounts and for the ongoing training / maintenance of current merchants by providing dashboard training and App demonstration/ Leading outlet staff to achieve best customer experience.Advice merchants & partners to promote our deals for better customer experience and customer retention.Check Customers Footfalls at all the outlets & chains. Leading outlet staffs to ensure visibility and acquire customers on daily basis for revenue generations.Built strong partner relations through field training efforts as well as creative marketing efforts to maximize customer footfalls.Support merchants on all aspects of merchant inquiries regarding billing, reporting, payments, products, and solutions.Handling Escalation reporting issue of Partners and denials management( ensuring refunds to end users) Working on Google sheets capturing & analyzing data.Physical/ Online Merchandising of POSM, accurate Hygiene check up, increasing Brand awareness through events.
