Profile Summary:  Sincere, diligent, goal-oriented professional, with 10 years of multiple international project experience currently working with Tata Consultancy Services. (TCS) Kolkata as a Business Process Lead role.  Result oriented professional with a sharp mind to deliver the result in tough situation; Proficiency in streamlining business processes, defining operational metrics & identifying key improvement areas.  Good Problem solving skills to support the Clients; Strong negotiation skill and a keen client need assessment aptitudes.  Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence. Expertise in mapping business requirements and conceptualizing architecture for application development for process automation. Excellent Relationship Management skills, articulate, combine strong business acumen with the ability to conceive profitable and efficient solutions utilizing technology. Core competencies Ability to understand a new Business Process Improvement, Business Process Re-engineering and have experience to successfully implicate.  Strong Performance & Quality Team Member ability to motivate and increase other team member performance efficiently & effectively. Goal & Profit oriented professional growing together with team and organization value of objectives.  Played a pivotal role as a SME in process with mentoring & coaching of the new joiners. Ability to control multiple project activities and Cross-functional Coordination simultaneously. A good Unique problem solving ability and always try to find out better solutions.  Strong interpersonal skills with an ability to understand the customer problems and solving them and making a good Customer Relationship.  Having exceptional problem-solving abilities and strong capabilities to prioritize and multitask duties in an efficient way.