Team Lead
Current1. Worked as an associate in an e-learning process. Responsible for handling queries pertaining to LMS (Learning Management System) from learners and admins. Provided support to the customer by resolving their issues and escalations using the tools SalesForce/FreshDesk and Net Dimension/Curatr (LMS).2. Working as a supervisor (Team Lead) in a Customer Support (Email) Process, responsible for answering customer inquiries related to verification requests. Monitoring team member and customer interactions to evaluate the effectiveness of team member responses. Attending client calls when and if required for team member development and up-training