Raphael Avila Email & Phone Number

Greater Toronto Area, Ontario, Canada

• Management of operations for cx tracking projects with focus on user experience, including sample processing and programming, hosting, survey deployment, data management, access to real-time reporting and data transfer.
• Development of Agile projects for the design and implementation of reporting tools, such as online reports, dashboards, fraud detection systems and text analytics tools.
• Development and maintenance of mobile app for reporting purposes.
• Development of project budget and schedule.
• Monitoring and management of financial forecasts.
• Management of client engagement activities.

São Paulo E Região, Brasil

• Lead researcher for all market research projects within JD Power Brasil, totaling approximately US$ 1 million in annual revenue.Main Tasks:
• Manage multiple research projects with the use of JD Power resources around the globe securing profitability and successful completion.
• Lead the design of the market research studies: sample plans, data collection, data processing and reporting specifications.
• Develop project budget, schedules, and identify and plan project risks.
• Monitor and manage financial forecasts.
• Communicate with key stakeholders on an ongoing basis to manage project risks and ensure project outcomes were achieved.

SP - BR

• Management of research projects focused on consumer experience: brand health and communications studies; customer satisfaction; digital activity analysis; online and offline consumer journey; social networks.
• Responsible for day-to-day relationship with clients from the technology, telecommunications and FMCGs sectors.
• Management of continuous and Ad Hoc projects: questionnaires design, field supervision, analysis & insight generation.
• Development of commercial proposals, planning and negotiation with suppliers.
• Preparation of report analysis, including headlines and summary / recommendations.
• Presentation of research findings and insights for clients on managerial level.

• Management of research projects with clients from the banking sector. Customer satisfaction studies; brand image monitoring and advertising and marketing campaigns. Main Tasks:
• Responsible for managing a continuous customer satisfaction study for client from the banking sector.
• Management of continuous and Ad Hoc projects: questionnaires design, field supervision, analysis & insight generation.
• Development of commercial proposals, planning and negotiation with suppliers
• Preparation of report analysis, including headlines and summary / recommendations.
• Presentation of research findings and insights for clients on managerial level.

• TNS Brasil – Project Manager – November 2012 until January 2014.Management of research projects with focus on the Healthcare market: brand health and communications studies; customer satisfaction; product testing.
• Responsible for relationship with clients, with main focus on international business (Europe and Asia).
• Development of commercial proposals, planning and negotiation with suppliers
• Management of continuous and Ad Hoc projects: questionnaires design, field supervision, analysis & insight generation.
• Preparation of report analysis, including headlines and summary / recommendations.
• Presentation of research findings and insights for clients on managerial level.

• Management of continuous and Ad Hoc projects: proposals, questionnaires development, field supervision, analysis & insight generation.Main Tasks:
• Responsible for day-to-day relationship with clients, team workers and field suppliers.
• Support and management of field progress.
• Preparation of report analysis, including headlines and summary / recommendations.
• Management and development of automated data delivery systems.
• Implementation of new presentation methods based on Baumon Methodologies, focused on key driver analysis.

• Market Research Company focused on HR and Costumer’s LoyaltyParticipation on the management of continuous and Ad Hoc of continuous and Ad Hoc projects: proposals, questionnaires development, field supervision, analysis.
• Preparation of report analysis, including first draft summary
• Design and organisation of proposals and questionnaires.
• Support and management of field progresses.

Master Of Arts (Ma), Marketing Communications

Bacharel Em Marketing, Marketing