➢ Managing team of 4 key account manager.➢ Managing team of 250 technician and vendors on PAN Bharat.➢ Overseeing live operations, Inventory, reverse logistic.➢ Responsible for ticket open and closer with satisfaction of customer.➢ Inbound, Outbound, Email services for customer services.➢ Responsible to ensure daily vehicle tracking and facilitate all logistics needs for 400+ key accounts. ➢ Resolving key client issues and complaints.➢ Support the existing Channel Partner Network to ensure they are focused on selling this company solution into Key Account Opportunities, and if needed manage Channel Partners' performance in line with its contractual obligations.➢ Responsible for ensuring Up-sale, Cross sale and leads generation of the company products.➢ Developing a solid and trusting relationship between major key clients and company.➢ Corporate client's decision-makers to sell a product or service.➢ Provide actionable reports of every trip closure, quotations, and information's to corporate clients. Manage relationships with existing Corporate clients.➢ Manage Accountability & Renewal process for Monthly, Annual, and quarterly clients.➢ To approach targeted business clients actively, set a pipeline and sources new leads until getting them started.➢ Responsible for ensuring WLP's (White labelling Partner's) clients Tracking, Actionable reports. Developing a complete understandingOf key account needs.➢ Responsible to ensure daily KPIs and send daily reports to the management.➢ Providing services to customers for device installations & device checking, with help of company owned technicians.Product to receive a refund, replacement, or repair during the product & warranty period.➢ Responsible for every vehicle should be release in ignition on and complete status only.➢ Maintaining team required training & quality audit for enhancing customer experience.➢ Responsible and presentation for upcoming project.

➢ I had worked as Operation Team Lead.➢ Managed team of 200 technicians.➢ Handled live operations and reverse logistic.➢ Monitored daily installation and check job is created by technician or not.➢ Lookup data and troubleshoot device through SMS commands.➢ Responsible for seal installation.➢ Responsible for every vehicle should be release in ignition on and complete status only.➢ After installation provide complete support to transporters and technicians.➢ Conducted training sessionsfor new trainee.➢ Presentation for upcoming projects.➢ Daily report shared with General Manager and VP.

➢ I had worked as an operation associate.➢ I had managed team of 70+ technicians.➢ Coordinate with transporters and white levels.➢ Responsible for complete support to client after installation.➢ Develop a solid and trusting relationship between major key clients and company.➢ Resolving key client issues and complaints.➢ I had handled daily installation audit.➢ Lookup training to new joiner.➢ Create presentation for new bulletins.➢ Daily report shares with manager and whole operations team.

➢ I had worked there as a Digital repair specialist.➢ Handle service daily walking customers.➢ Handle service of Jio phone, LYF, FTTH.➢ Resolve all the customer quires by replacing spare parts on the decided TAT by management.➢ Contribution in revenue generating through service.➢ After job completion happy calling to the customers.➢ Handled 14 jio points and provide (After Sales Service) complete support to all points.➢ Resolved all queries of JPM’s.➢ Handle daily customer escalation.➢ Provided training to the jio point team in every month.➢ Daily report share with ASI and DASS Head.

 I started my carrier as Mobile repair Engineer. Handle service daily walking customers. Responsible for ticket open and closer with satisfaction of customer. Troubleshooting of Samsung Mobile component Level spectrum Analyzer. Service software and Safe & Fine soldering. Disordering with the help of soldering Iron and Hot Air Gun. Mobile spare and accessory replacement.