Cx Team - Sensitive
CurrentResponsible for streamlining and optimizing workflows, processes, and operations for both in-house and outsourced teams within a sensitive department of the Customer/User Support division.
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Avi Lurie is listed as MoonActive / Pursuing a Thesis in Human Computer Interaction. at Moon Active, a with 505 employees, based in Jerusalem District, Israel. AeroLeads shows a matched LinkedIn profile for Avi Lurie.
Avi Lurie previously worked as CX Team - Sensitive at Moon Active and User Experience Researcher at Libba Inc.. Avi Lurie holds Master'S Degree, Human Computer Interaction from Reichman University.
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As an approachable and tenacious leader, I am oriented towards people and thrive in environments where challenges are seen as opportunities, and 'impossible' is not part of the lexicon. My guiding philosophy is that true success is not measured by individual achievements, but by the collective performance of the team.With an insatiable curiosity about the intricacies of human psychology and behavior, I am fascinated by the intersection of technology and its profound influence on our lives. I am deeply invested in understanding and leveraging this dynamic relationship to drive meaningful change and make a substantial difference in the world around us.
Listed skills include Piano, Command, Advising People, Public Outreach, and 2 others.
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Responsible for streamlining and optimizing workflows, processes, and operations for both in-house and outsourced teams within a sensitive department of the Customer/User Support division.
Analyze user research data, and user interviews, to understand user behavior and enhance product functionality.Utilize analytics to enhance product functionality and address customer inquiries effectively and timely.Proficient in the use of Excel, SQL, data management software, CRM systems, metadata management tools, and complex internal systems.Successfully reduced customer case backlog from 1,500 to 100, significantly improving response times and customer satisfaction.Delegate complex issues to relevant internal teams, ensuring efficient resolution while maintaining transparent communication with customers to foster trust and confidence.Maintained an average representative satisfaction rate of 96% over 3 years.
Analyzing ,creating and normalizing metadata on a newly implemented centralized index. Leveraging metadata to increase discoverability and use of collections Analyzing cross-system communication to ensure proper delivery of product
Jerusalem, Israel
Analyzing Data and Meta-Data for an online central index. Successfully assisted in lowering backlog of customer cases regarding inconsistencies and inquiries.
Class representative in the Student Union. In charge of maintaining the integrity of the academic year through direct communication with professors and relevant academic faculty.
Jerusalem, Israel
Created and coordinated the post military integration program. Including personal advising, life coaching, plan of action development, resume building, job placement and other services for 100+ Soldiers.
- Provided support for Lone Soldiers during service- Guided 500+ soldiers from army release to successful integration into Israeli civilian life - Spoke around the world to spearhead a 50,000$ fundraising goal
Other employees you can reach at moonactive.com. View company contacts for 505 employees →
Barkai Z.
Colleague at Moon ActiveIsrael
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Itamar Levi
Colleague at Moon ActiveTel Aviv District, Israel
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Danylo Afanasiev
Colleague at Moon ActiveWarsaw, Mazowieckie, Poland
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Daniel Weisel
Colleague at Moon ActiveIsrael
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EK
Ewelina Kuszneruk
Colleague at Moon ActivePoland
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Kseniia Romanova
Colleague at Moon ActiveUkraine
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Aleksander Rurarz
Colleague at Moon ActiveWarsaw, Mazowieckie, Poland
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Rotem Tsulker
Colleague at Moon ActiveTel Aviv District, Israel
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Farhana Bianca
Colleague at Moon ActiveKhulna, Bangladesh
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Argel Bengu
Colleague at Moon ActiveDurrës, Durres, Albania
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Activities and Societies: - Elected Class Representative
A prestigious program for outstanding students selected on basis of GPA, extracurricular activities , and leadership potential. Grade: 100
A 10 week Pre-Accelerator program that assists in developing business models, functions, ideation, fundraising and more for students.
Quick answers generated from the profile data available on this page.
Avi Lurie works for Moon Active.
Avi Lurie is listed as MoonActive / Pursuing a Thesis in Human Computer Interaction. at Moon Active.
Avi Lurie is based in Jerusalem District, Israel while working with Moon Active.
Avi Lurie has worked for Moon Active, Libba Inc., Ex Libris, Hadassah Academic College, and Masa Israel Journey.
Avi Lurie's colleagues at Moon Active include Barkai Z., Itamar Levi, Danylo Afanasiev, Daniel Weisel, and Ewelina Kuszneruk.
You can use AeroLeads to view verified contact signals for Avi Lurie at Moon Active, including work email, phone, and LinkedIn data when available.
Avi Lurie holds Master'S Degree, Human Computer Interaction from Reichman University.
Avi Lurie is listed with skills including Piano, Command, Advising People, Public Outreach, Team Coordination, and Relationship Building.
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