Avina Lloyd Email & Phone Number

Bangalore Urban, Karnataka, India

As the Chief Operating Officer at Fidelitus Corp, I lead and manage the overall operations of a premier provider of end-to-end property services. Our firm specializes in helping clients identify, design, and optimize both commercial and residential spaces, ensuring they receive the best solutions that enhance both functionality and aesthetics. We take complete ownership from space selection and design to facility management, human resources, and cost optimization, ultimately empowering our clients to succeed and grow their businesses.Key Responsibilities & Achievements:Directed day-to-day operations, optimizing efficiency across departments and managing teams to deliver high-quality results on time and within budget. Developed and executed comprehensive business strategies to drive growth. Managed the project management office, overseeing all major projects from inception to completion, ensuring they were delivered on time, within scope, and in line with quality standards. Coordinated cross-functional teams to ensure seamless execution of complex projects.Contributed to corporate governance by ensuring compliance with industry regulations and best practices. Worked with the finance team to oversee budgeting, financial planning, and resource allocation, ensuring profitability and operational sustainability.Led corporate communications and event planning efforts, including organizing live events, corporate conferences, and customer engagement activities. Ensured the highest quality in service delivery, from the initial consultation through project completion. Introduced quality management systems to monitor and maintain service standards across all operations.Conducted detailed market analysis to identify trends, assess competitors, and align services with customer demand. Played a key role in shaping the company's strategic direction to address evolving market conditions.

Bengaluru, Karnataka, India

As the COO at Karthik Netralaya, a renowned super speciality eye hospital recognized as one of the best in Bangalore, I oversee and manage the day-to-day operations, ensuring seamless delivery of world-class healthcare services. My role encompasses strategic leadership, operational efficiency, and business growth across multiple functions.Key Responsibilities & Achievements:Leadership & Strategic Management: Lead cross-functional teams to drive operational excellence and optimize resource utilization, fostering a culture of collaboration, innovation, and continuous improvement.Spearheaded initiatives to streamline operations, reduce costs, and enhance service quality through process reengineering and adopting best practices.Developed and implemented comprehensive training programs for staff at all levels, including soft skills training, leadership development, and technical training for specialized roles within the hospital.Oversee daily operations, from patient care service delivery to office administration, ensuring high standards of efficiency and compliance with healthcare regulations.Managed client relations, improving patient satisfaction through personalized services and proactive communication.Led the hospital’s insurance operations, streamlining health insurance claims and working with third-party administrators to ensure smooth reimbursement processes.Guided the hospital's marketing and communications strategies, driving brand awareness and maintaining strong community relations through corporate events, media outreach, and market analysis.Ensured adherence to government regulations in procurement processes and liaised with regulatory authorities to maintain the hospital’s licenses and accreditations.Managed sales and service operations, aligning strategic goals with delivery to maintain competitive advantage and drive patient growth.

Bengaluru, Karnataka, India

As the Head of Operations and Head of Training & Development at Migobucks, I played a key role in shaping the strategic direction and operational success of a dynamic social commerce platform. Migobucks is designed to enhance the brand experience by connecting businesses, influencers, and individual customers through a seamless and rewarding ecosystem. Our platform enables users to share their brand experiences, earn rewards, and redeem vouchers, while also providing businesses with tools to improve customer engagement and sales.Key Responsibilities & Achievements:Oversaw the daily operations, ensuring efficient functioning across all departments, and played a pivotal role in enhancing user experience and business performance. I worked closely with cross-functional teams to streamline workflows and ensure scalability as we expanded our offerings.Led the creation and implementation of comprehensive training programs for both internal teams and platform users. Upskilling employees, onboarding new staff, and providing ongoing development opportunities to ensure the highest level of performance and customer service.Spearheaded the identification of key operational bottlenecks and implemented process optimization initiatives, driving both efficiency and cost-effectiveness & Data Drive Strategies.Acted as a key liaison between the platform and its clients (brands, influencers, and users), building strong, long-term relationships. Worked closely with business development and marketing teams to implement strategies that supported brand growth, user acquisition, and retention.Collaborated with leadership to define strategic goals and evaluate platform performance, identifying opportunities for growth and improvement.Contributed to the overall strategic direction of the platform, with a focus on identifying new revenue streams and expanding brand partnerships. Executed strategies to optimize the store management system and enhance the shopping experience for users.

Bengaluru, Karnataka, India

Education record

Bachelor, Commerce