Avinash Allam Email & Phone Number

Hyderabad, Telangana, India

Hyderabad Area, India

• Direct field experience in working with top corporate accounts across assigned territory
• Meeting and Interacting with Key decision makers including CXO’s of companies building lasting relationship
• Designing & implementing sales strategies to ensure penetration of accounts &, enabling account mining, cross-selling, customer loyalty & brand presence by bringing in substantial growth in revenue
• Identifying target audiences, planning promotional activities for achieving customer awareness and executing promotions for lead generation
• Conducting competitor analysis & competency mapping for keeping track of market trends and competitor moves for achieving market share
• Conducting cross functional meeting for process enhancements & translating these requirements into functional specifications to improve customer satisfaction

Hyderabad Area, India

• Growth Path: Senior Executive Mar’07 - Jun’09Assistant Manager Jun’09 - Jun’11Manager Enterprises Relations Jun’11 - Jul’14 Manager Enterprise Sales & Relations Jul’14 - Oct’16
• Managing a portfolio of Named and Large accounts which comprises of Global Companies, National accounts, Large SME’s & Govt. Sector;
• Spearheaded operations in Hyderabad region encompassing bulk acquisitions, business development, promotions & client relationship
• Managed Direct Sales Team & Channel Partners, for corporate and SME accounts.
• Ensured DST & Channel Partner FOS meeting prospecting norms and conversion ratios
• Handling revenue enhancement by promoting & up-selling of Non- voice products like; VAS, Blackberry, VTS & other Enterprises solutions, alongside voice lead generations

Hyderabad Area, India

• Role:Zonal Lead – Operations:
• Handling a team of over 50 members including CC exe, tele-caller, relationship exe and RCV exe, etc.
• Overseeing channel management for 26 franchise; cluster including 38 towns with a customer base of 42,000 (approx)
• Supervising the proper feedback mechanism involving tele-contacts and specialized field visits
• Ensuring strict adherence to SLA s and TATs for superior customer experience
• Responsible for training the entire CC Team, Supervisors and Channel Partners in key modules and monitoring the performance

Hyderabad Area, India

• Responsible for responding to online queries of customer efficiently & effectively.
• Developed new customers and updated the same about other products & services of the company.
• Accountable for overall branch management

Hyderabad Area, India

• Accountable for managing walk-in & online queries and handling complaints & resolving the same within TAT.
• Generated weekly & monthly reports at head office.
• Oversaw warehouse management and operations

Post Graduate Diploma In Business Administration, Operations Management

Education record

Bachelor'S Degree, Bachelors Degree In Commerce From Osmania University