Avinash Allam Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad Area, India

• Direct field experience in working with top corporate accounts across assigned territory • Meeting and Interacting with Key decision makers including CXO’s of companies building lasting relationship• Designing & implementing sales strategies to ensure penetration of accounts &, enabling account mining, cross-selling, customer loyalty & brand presence by bringing in substantial growth in revenue• Identifying target audiences, planning promotional activities for achieving customer awareness and executing promotions for lead generation• Conducting competitor analysis & competency mapping for keeping track of market trends and competitor moves for achieving market share• Conducting cross functional meeting for process enhancements & translating these requirements into functional specifications to improve customer satisfaction • Mentoring & monitoring the performance of the team to ensure efficiency in sales operations & meeting of individual & group targets

Hyderabad Area, India

Growth Path: Senior Executive Mar’07 - Jun’09Assistant Manager Jun’09 - Jun’11Manager Enterprises Relations Jun’11 - Jul’14 Manager Enterprise Sales & Relations Jul’14 - Oct’16• Managing a portfolio of Named and Large accounts which comprises of Global Companies, National accounts, Large SME’s & Govt. Sector; • Spearheaded operations in Hyderabad region encompassing bulk acquisitions, business development, promotions & client relationship• Managed Direct Sales Team & Channel Partners, for corporate and SME accounts.• Ensured DST & Channel Partner FOS meeting prospecting norms and conversion ratios• Handling revenue enhancement by promoting & up-selling of Non- voice products like; VAS, Blackberry, VTS & other Enterprises solutions, alongside voice lead generations• Monthly customer surveys to evaluate service experiences & customer loyalty through service camps interactions, bench marking findings to improve C Sat Score for Circle

Hyderabad Area, India

Role:Zonal Lead – Operations:• Handling a team of over 50 members including CC exe, tele-caller, relationship exe and RCV exe, etc.• Overseeing channel management for 26 franchise; cluster including 38 towns with a customer base of 42,000 (approx)• Supervising the proper feedback mechanism involving tele-contacts and specialized field visits• Ensuring strict adherence to SLA s and TATs for superior customer experience• Responsible for training the entire CC Team, Supervisors and Channel Partners in key modules and monitoring the performance • Accountable for retention of prepaid PCO customers through customer delight initiatives with clear differentiators for high usage customers• Preparing & creating MIS reports for cluster and updating circle• Responsible for customer satisfaction of all RIM postpaid customers through timely resolution of customers complaints and ensuring all process deployment for full pre-paid life cycle management of customers in all segments• Ensuring retention of customers by preventing both voluntary and involuntary churn• Conducting Root Cause Analysis for customer churn in coordination with Circle MIS and providing feedback to respective clusters Projects Handled:• Associated with Reliance Infocomm Ltd. from the pre-launch period for RIM business & PCO business• Instrumental in laying out various Processes, Activities and introducing Formats for enabling Quality Customer Service and Authentic MISSenior Executive:• Conducted trainings for the newly appointed franchise – POS • Managed pre launch of handset issues and trained POS• Accountable for setting up pre launch operation of web worlds/POS• Designed refund process with Team Manager for entire AP Circle• Monitored & led a team of 5 front-end and 2 back-end executives• Handled escalations related to billing, retentions and migrations• Interacted with various dept. to streamline the refund process for entire AP circle

Hyderabad Area, India

• Responsible for responding to online queries of customer efficiently & effectively.• Developed new customers and updated the same about other products & services of the company.• Accountable for overall branch management

Hyderabad Area, India

• Accountable for managing walk-in & online queries and handling complaints & resolving the same within TAT.• Generated weekly & monthly reports at head office.• Oversaw warehouse management and operations

Post Graduate Diploma In Business Administration, Operations Management

Education record

Bachelor'S Degree, Bachelors Degree In Commerce From Osmania University