Avinash Bade Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

* • Providing technical support to users who are experiencing problems with their computers or software applications• Identifying and implementing ways to increase productivity and efficiency in the workplace by using new technologies• Monitoring employees’ computer use to ensure that they are following company policies regarding Internet usage or software installation• Managing and maintaining computer networks, including troubleshooting problems when they occur• Performing regular backups to ensure that data is protected from computer crashes or natural disasters such as fires or floods that may occur in the building where the data is stored• Training employees on how to use computer programs that are new to them or helping them solve computer problems as needed• Providing information technology support for an organization’s computer systems, including hardware and software troubleshooting and repair• Working with management to create a strategic plan for using new technologies to improve operations within the organization• Coordinating with other departments to ensure that they are using the latest technology tools• Support connectivity set up including VDI provisioning, trouble shooting and continuous improvement of these processes to ensure the best IT client experience• Implements a change process into the project lifecycle, implementing and controlling processes to manage change requests• Design and document processes and procedures for application development• Follow existing processes and procedure for database development• Work with EMs to determine technical solutions enabling ITO engagements to ensure regulatory and enterprise function compliance (risk, privacy, information security and business continuity) and GR process compliance• Ensure the risk and compliance workbook (RACW) is completed as per expected quality for new engagements and then facilitate collaboration with project and enterprise functional teams prior to

Mumbai, Maharashtra, India

Leading and developing a team of 50 associates; responsible for the overall direction,performance management, coordination and evaluation of the team.Directing Team leads (L3) and Subject Matter Experts(L2) to drive performance and meet SLAActively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS ManagersAddressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

Mumbai, Maharashtra, India

Leading and developing a team of 50 associates; responsible for the overall direction,performance management, coordination and evaluation of the team.Directing Team leads (L3) and Subject Matter Experts(L2) to drive performance and meet SLAActively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS ManagersLeading Site Level initiatives, primary owner of functional responsibilities that impact overall site. and may require interface with other sites in network.Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.Develop and Achieve performance goals and objectives in line with the network wide vision and goalsBusiness/Operations Management:Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.Assist in developing and implementing training programs to improve the quality and productivity of the team.Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.Focus on management of SLA, quality and customer experienceTrouble shooter in case of issues relating to process affecting the SLA

Mumbai, Maharashtra, India

As a Resolution Expert my responsibilities include,• Handling Escalations.• Making outbound calls for unresolved issues by the Tier 1 support.• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Take responsibility for projects and solutions within the larger business initiative• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace• Enable faster and smarter business processes, and develop analytics for meaningful insights• Work with internal and external partners to communicate project status, activities, and achievements• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments• Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed• Perform routine and scheduled audits of all systems, including backups• Proven success in an IT role• Troubleshooting Boot issues, Windows OS and Software which are unresolved by the Tier 1 support.• Installation/configuration/uninstallation issues.• Hardware, Internet and Network troubleshooting.• Making outbound calls to ensure customer satisfaction.• Training agents to provide resolution more effectively and efficiently.• Supporting agent in the Transition Queue for 4 weeks and release to the production floor.

Mumbai, Maharashtra, India

Experience Summary Total 9 years IT Experiences in Desktop Support Engineer FMS (L1) & Software Industry. Creation user id and password installation standard application. Create and Manage Cirtix id and password. Support IT- GSD Global Service Desk Restart different server and services as per client request. Providing Technical Support of Dell Exclusive Outlet. Providing Laptop & Desktop services. Responsible for Installation and technical support to the customer technical issues. Successful Laptop & Desktop Hardware technical of client location. Resolved their Technical issue and explore hardware & software feature. Detailed knowledge Laptop & PC assembling, OS Installation & troubleshooting. Troubleshooting through Remote Desktop. Configuration MS-Outlook 365 & MS-Outlook 2016 Configure all types of Desktops and laptop with all drivers with standard application  Install Local printer & Network Printer. Install Network printer and give printer access to all network users.  Convert Lotus NSF file to outlook PST file. Configure zebra printer and configure manage all printer print server.  Installation and configuration Lotus Note and User ID file. LAN connections and Network set up with IP allocations. Installation office 365 and Manage user profile. Installation and Configuration Active Directory, Manage User, Group Police, etc... Antivirus Installation, Software Installation, Internet Installation Operating system installation & Configuration WIN 7, WIN 8.1, Windows 10, Servers 2012. Installation of device drivers and new Hardware. Installation of application software on the LAN. Installation/troubleshooting of network server and client configuration.  Troubleshooting Maintenance of Peripherals like printer, scanner etc. Provide Remote support and RDP MA Admin, Team viewer and resolve problem client system. Maintain all old Asset as well as new asset and update Inventory.

Pune, Maharashtra, India

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals