Avinash Balakrishnan Email & Phone Number

Trivandrum, Kerala, India

Sharepoint Online, Microsoft Power PlatformMy job role is to develop solutions on SharePoint Online using SharePoint Framework and Microsoft power platform, as well as Data Migration to SharePoint Online. I am trying my best to utilize the learning opportunities offered in my job role, so that I can be a great asset to the company and improve myself along this journey.

Trivandrum, Kerala, India

Onboarded as a direct employee of Allianz Technology. Continued supporting Allianz Technology India and Allianz Services India employees. Assisted with incident management, basic levels of service request management for the employees.Gained experience in three areas: Operations Management, Process Improvement, Training and Quality Management.Operations Management experience:Learnt monthly reporting for FCR (First Call Resolution), FLR (First Level Resolution), MTD Call Summary, MTD Incident Summary, Queue management. Co-ordinated and Managed Major Incident Management for India Service Desk. Process Trainer experience:Conducted multiple technical refresher sessions for the team. Successfully completed the process training for few of the new joiners to the team. Regularly updated Knowledge Base articles to help the team with easier workflows and work around. Took Organization Level training with the SharePoint team on SharePoint Document Management System. Quality Auditor experience:I was part of multiple weekly meetings where process improvement opportunities are identified. I would assist with the implementation of these ideas as well.Assisted with Incident Analysis for team members and new hires to ensure that process adherence was on point.

Recruited as a Technical Analyst for Allianz Technology via Adecco.Joined a team which supported Allianz Technology India and Allianz Services India employees. Assisted with technical queries, technical break and fix issues and incident management.Mode of assistance was via phone calls, emails, and Incidents in Service Now.

Kochi, Kerala, India

Worked as Technical Support Consultant for theMcAfee Antivirus process.Gained experience with customer service and technical support for all PC malware related issues. Assisted international users (North America, Europe, Asia etc.) for all security related issues. Later On, Joined the McAfee Secure Home Platform internal team.McAfee Secure Home Platform was a security solution that was in-built into internet routers provided by companies such as D-Link, Arris, Verizon, CenturyLink.Assisted users with parental control, firewall configurations, malware protection, ransomware assistance and router related technical issues.