Avinash Cabral Email and Phone Number

- Monitoring all network equipment to receive, process, logs alarm, usage statistics,performance level and network traffic.- Recovering historical data of particular sub-station and also observing the link.- Inspect, Monitor and Reporting of the Alerts and Advisories on Firewall.- Updating security patches of Application & Threat and Antivirus on Firewall.- Develop and maintain process, configuration and operational documents of theproducts/customers.

Deployed at North GoaClient Name : NovotelLocation : Candolim, Bardez GoaClient property name : 1- Novotel Goa Candolim and 2- Novotel Goa Resort & Spa- Examine, diagnose, troubleshoot, and identify solutions to resolve technicalissues received via Call, Email or chat.- Perform L1/L2 operations, handle priority calls and incident as per SLA.- Design, implement Change Requests, and perform Root cause analysis for highpriority issues.- Conceiving and managing of Active Directory.- Involved in client interaction, business requirement gathering and clientsonboarding.- Implementation of new strategies for deployments, monitoring andadministration.

- Forming, deleting and updating User/customer credentials.- Presenting L2 operations, handling p1, p2, p3, p4 and p5 priority calls..- Resolving the incidents within SLA & Documentation.- Customer Relationship Management: Handling customer queries by providingdesired support and troubleshooting the issues of the customer.- Configuring Wi-Fi-Router & Access Point: Different router such as D-link, TP-Link,Digisol, MI.- Correlating with Fiber team: Informing the fiber fault and taking update of rectifyingfault.- Observing Uplink and Private connectivity link: Checking the uplink and privateconnectivity link