Avinash Chander Email & Phone Number

Delhi, India

New Delhi Area, India

o Planning and strategizing the business for forecasting, developing & achieving the annual sales target for regiono Managing team of Sales workforce at different levels including managers, executives, Tele callers, Quality, Trainer etc for business generation and growth month on montho Sourcing leads with the help of agencies through search, traditional media, social, affiliates and partnerships to achieve Sales objectiveo Maintaining key customer relationships by planning win-back strategieso Managing Third party vendors for recruitments, audits and managing billings as per the sameo Working in tandem with internal stakeholders to streamline the existing processes, implementing new business opportunities & bring business process improvemento Business intelligence and competitor trackingo Business potential evaluation and annual planning for the channelo Support various teams on Customer acquisition & Service Strategyo Identifying, evaluating and proposing business opportunities and preparing go to market planso Reviewing and understanding the company's products, its competitive position, market share, strengths & weakness (SWOT), its strategy, key concerns or risk mitigation, outlook and carefully evaluating sustainability of the Business, Facilities, Management etco Preparing and delivering reports, recommendations, or alternatives after determining the drivers, success factors and risks involvedo Assessing appeal requirements and providing them with appropriate solutions. Ensuring prompt redresses of their complaints to achieve high customer satisfaction levels

New Delhi Area, India

o Meeting sales target successfullyo Customer Relationship Managemento Driving business through established and alternative channelso Communication Development, Research, Planning & Executiono Channel management & Relationship managemento Assessing appeal requirements and providing customers with appropriate solutions. Ensuring prompt redresses of their complaints to achieve high customer satisfaction levelso Follow compliance with legal requirements, industry regulations and organizational policies and codes

New Delhi Area, India

o Lead Generation – Acquiring new clientso Meeting sales target successfullyo Customer Relationship Managemento Driving business through established and alternative channelso Communication Development, Research, Planning & Executiono Channel management & Relationship managemento Recruiting, training and managing Business Development Executiveso Managing channel support, lead generation, database marketing and sales supporto Interfacing with principal managers for understanding their requirements, streamlining workflow & suggesting the most viable solutions

New Delhi Area, India

o Managing High Net worth Individuals (Corporate and Retail)o Building relations with the existing clients and generating business through themo Mentoring and Managing the team of Relationship Officerso Contributing to the improvement of new products and services, based on customer feedbacko Maintaining a strong working knowledge of client portfolios / products with the companyo Resolve customer complaints

New Delhi Area, India

o Worked with American Express Bank Ltd in loyalty process as TSL and handling PSBL o Responsible for sourcing PL Top Up and DM business in Delhi and NCR o Handling all customer queries related to PL.o Following up all the login files, files in credit and files for disbursement with various departments.o Providing customers loan on time.

New Delhi Area, India

o Responsible for field activity for PL, BT, SI, and Health process all Indiao Pick up percentage improved from 58% to 78% after I started handling this process o BT crossed 200 lacs mark for the first time after I have started looking after this process. SI in the first month has done 350 plus numbers.o Health pickup has also improvedo Diligently work on the various extra responsibilities like suggesting process improvements

New Delhi Area, India

o Worked with American Express on temporary basis in Travel Related Services and handled Computer Science Corporation India Pvt. Ltd and provided them corporate card services. (Six Months)o Getting application filled from Employee traveling onsite from CSC Noida, Hyderabad and Indore and providing them American Express USD corporate card on time.o Handling all queries related to USD card.o Preparing MIS for all card issued in a particular month. o Handling service escalations from CSC corporate office in Noida, Hyderabad and Indore.o Handling and resolving difficult queries like credit card charges dispute and fraudulent charges and credit/debit statement. Worked on a project as a Summer Trainee