Events and System Engineering Experience : 1) Working independently with multiple stakeholders and team across Amazon. 2) Working and supporting Tier-2 or high level events where more complex architecture and systems needs to be deploy and operate. 3) I have knowledge and created signal flow diagram for livestreaming events which is critical and global at Amazon.4) I have an experience handling AWS Elemental Live encoder which used for global scale events and also in critical events.5) I have an experience in configuring, setup and handling AWS Elemental Link Encoder for events at sites.6) I do have knowledge and experience in different protocols like RTMP, RTMPS, NDI, SRT etc. 7) In past have worked on project which was on AWS Media Connect which we used to connect the live feed from software based encoders and converting it in SRT and sending it to AWS Media Package.8) Working and Creating new SOP's for day to day operations and process alignment.9) Working with Live Stream Engineering team for new hardware and software testing before actual deployment in production.10) Working with multiple teams like Incident Management, Network and other business teams to understand requirement and also escalate issues related to service impact. 11) Mentoring and helping a new on-boarded engineers in team.12) Scheduling and taking brown-bag sessions for Livestreaming engineers on workfront and new AWSproduct/technology.13) Assists in the planning, development and presentation of training programs for team members in use of newwebcast systems and equipment.14) Helping in new hiring for our team.

Livestreaming / AV Experience : • Managing and supporting live streaming for large-scale events such as AWS re-invent, Company All Hands, Andy Jessy and Jeff All Hands etc. • Working as PAN India Workfront POC for all issues and on-boarding. • Working and Creating new SOPs for day to day operations and process alignment. • Working with Live Stream Engineering Team for new hardware and software testing before actual deployment in production. • Mentoring and helping a new on-boarded engineers in team. • Scheduling and taking brown-bag sessions for Livestreaming engineers on Workfront and new AWS product/technology. • Supported Tier-1 and Tier-2 live streaming and recording request. • Providing support to all Live webcast, on demands and Virtual Events within the organization including all VP, SVP calls. • Assists in the planning, development and presentation of training programs for team members in use of new webcast systems and equipment. • Helping in hiring IT and Livestream technicians for team.• 2+ years of experience as a Livestream Engineer, managing live video streaming for events and broadcasts.• Proficient in operating various livestreaming platforms such as OBS, Wirecast, and vMix.• Skilled in troubleshooting technical issues during live events and providing immediate solutions.• Experience in setting up and configuring audio and video equipment for live broadcasts.• Extensive knowledge of video production techniques and best practices for live streaming.• Proven track record of successfully supporting large-scale events and managing multiple live streams simultaneously.• Ability to work collaboratively with production teams and event organizers to deliver seamless livestreaming experiences.

IT Experience : • • Configured hardware, devices and software to set up work stations for employees. • Patched software and installed new versions to eliminate security problems and protect data. • Performed root cause analysis and general troubleshooting. Removed malware, ransomware and other threats from laptops and desktop systems. • Provided IT support to Customer Service users in 24/7 up time environment, often working double shifts to accommodate time zones. • Working on CM and MCM to conduct Game Day and Annual power shut downing activity. • Collaborated with vendors to locate replacement components and resolve advanced problems. • Monitored systems in operation and input commands to troubleshoot areas. • Conferred with engineers to investigate and solve failure issues. • Provide hands & feet and remote technical support in a very versatile ecosystem. • Apply knowledge of Amazon technology environment and tools to solve or escalate tickets.• Provided technical support and troubleshooting for end users in a corporate environment.• Managed and maintained company servers, networks, and IT infrastructure.• Configured and supported Windows and Mac operating systems.• Performed software installations, updates, and patches.• Assisted in the implementation of IT security policies and procedures.• Collaborated with cross-functional teams to deliver IT solutions and projects.

• Managed audio/visual equipment setups and troubleshooting at corporate events• Installed and configured AV systems for conference rooms and auditoriums• Performed maintenance and upgrades on AV equipment• Collaborated with IT and facilities teams to ensure optimal AV performance• Created documentation and guides for AV setup and troubleshooting procedures• Supported video conferencing systems and streaming services• Assisted in setting up and running live events and webinars

1) Installing OS on laptop and desktops2) Assist provisioning IT assets to new joiners3) Assist users to register and use VPN4) Handle hardware issues5) Handle basic network related issues in Windows and Ubuntu clients6) Handle issues occurring with printer and work with vendor for resolution7) Managing & updating the asset inventory8) Processing Invoices for payments of bills to multiple vendors9) Solving the problems of desktops, laptops and desk phones10) Work with vendors and partners to get warranty claim of faulty hardware11) Work with network cabling partner to address cabling issues