Avinash Dahal Email and Phone Number

Generating airlines tickets;Monitoring ticket status and making refunds as per the case maybe;Customer enrollment, retention, KYC verification related tasks monitoring and supervision;Prioritize, support and drive key activities to support marketing execution, such as webinars, advertising, social media, advertising and promotional campaigns;Coordinate support and involvement in key global, regional and country-level events including company sponsored and external;Providing information for content management (internal/external websites), social media postings and other communications;Participate in internal communications to broaden service awareness;Coordinate, development and implementation of launch plans and processes for key new offers;Assign and delegate work plan and activities to team and ensure team performance.

Provide product and service information to customers;Questioning, probing, listening customers queries, establishing matching and closing the rapport;Clear communicator including speaking to customers, answering and handling the queries; To ensure customers queries are answered with the aim of a first-time resolution;To ensure that queries are responded to within our agreed response time;Research, identify, and resolve customer complaints using applicable software etc.