Information Technology Support Officer
• Provide first and second level desktop support to staff, including setup of ICT systems.• Troubleshooting IT software and hardware issues.• IT setup for new staff members.• Assist and configuring LAN environments and VOIP.• Install, Configure and maintain computer hardware and software by applying a high level of expertise.• Provide support by conducting investigation, diagnosis and resolution of incidents and technical problems.• Setup, test and troubleshoot local and… Show more • Provide first and second level desktop support to staff, including setup of ICT systems.• Troubleshooting IT software and hardware issues.• IT setup for new staff members.• Assist and configuring LAN environments and VOIP.• Install, Configure and maintain computer hardware and software by applying a high level of expertise.• Provide support by conducting investigation, diagnosis and resolution of incidents and technical problems.• Setup, test and troubleshoot local and remote wireless access and network connectivity.• Escalating complex issues to management.• Planning and undertaking schedule maintenance upgrades.• Responding in a timely manner to service issues and request Show less