Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.Establish a high standard for productivity, quality, customer service as well as define user guidelines.Develop company systems for customer interaction and voice response and control the implementation process.Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.Summarize, collect and analyze call center trends and data for regular performance reports.Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.

● Provide excellent internal and external customer service via phone andemail.● Focusing on providing FCR (First Call Resolutions).● Adhering to company policies and procedures to ensure compliance withestate and federal agencies.● Accurately documenting the system of records, call disposition andinsurance coverage and complaint tracking application.● Reminding the customers of their late payments, insurance upgrades andrenewals.

● Provides excellent customer service and build customer loyalty whiledelivering food in a timely, cordial manner.● Taking bulk orders on call, email and fax.● Providing information to customers on newly launched products andingredients used.● Handling complaints on emails and over the phone.● Representing the company with excellence and professionalism by drivingsafely, exercising good judgment.