Analyze findings from security monitoring systems, including Data Loss Prevention and Security Information Event Management consoles, to identify and respond to potential security incidents and data breaches.Participate in incident response activities.Conduct vulnerability scans and penetration tests to identify security risks and report on findings to system owners.As part of performing incident response and vulnerability assessment activities, use professional judgment and institutional knowledge to assess risk levels, conduct forensic investigations, isolate malware, identify attack vectors, provide guidance on remediation planning, and prioritize remediation efforts.Respond to relevant service requests received from end users (e.g. for investigation of security events, reviewing changes requests for firewall rules or VPN configurations, or addressing user access requests).Assist in delivering security awareness training for the organization's staff.Help provide reports and presentations on the status of security controls to management and technical staff.Participate in campus-wide information security events and programs to ensure alignment and knowledge sharing between departments.

Support and assist any division personnel with the use and/or troubleshooting of their IT equipment. Ensure that computer components including but not limited to pcs, switches and other equipment is operational. Make sure that their PCs are patched and up-to-date. Install new hardware/software, configure all print services, install backup systems and document work completed in our ticketing system. System fixes and upgrades when feasible must be tested due to emergency conditions or time constraints. Support special events such as the State Fair and other special activities throughout the year. Employee has a considerable knowledge of current Windows operating systems and capabilities. Employee has considerable knowledge of systems hardware such as laptops, desktops, and printers. Employee has some knowledge of networking technologies to be able to troubleshoot common connectivity issues, and identify potential outages affecting multiple users. Employee has knowledge of user account security and management. Employee is responsible for imaging and deploying Bulk Purchase machines on a quarterly basis meeting due dates to minimize warranty expiration times. During deployment employee must verify user options, software packages, and configuration settings on each machine. Employee is also responsible for deploying new technologies such as Microsoft Office 365 and conversions to newer technologies such Exchange in the cloud. This position may at times need to or have the opportunity to work with the 2nd level networking team to deploy new networking technologies or infrastructures. Employee may be requirement to conduct small training sessions for groups of various software packages such as Microsoft Office. Most training is usually done daily while employee is consulting users on the use of their machine or software packages.

Assisting students with disabilities in taking exams for their career or education. Performing responsibilities such as reader, recorder, input recorder, proctor, room supervisor and center supervisor. Responsible for communicating and handling any issues during the examination, handling of test materials and organizing test shipment as per the guidelines set forth by the test administration.

Providing technical support to faculty, staff, and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac operating systems, Microsoft Office 365, various E-mail clients, Internet browsers, networking, reimaging and campus IT services. Intermediate technical support is provided via phone, web, email, walk-up, and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues.

Interact with clients (doctors, medical professionals, nurses and patients) to help troubleshoot and resolve complex technical product problems or issues.Diagnose and resolve complex client questions or problems over the telephone/chat/remote access/virtual portal in the areas of system configurations/setup, product functionality, and bugs/enhancements.Track and document inbound support requests and ensure proper notation of customer problems or issues.Established compatibility with third party software products by developing program for modification and integration.Provided continued maintenance and development of bug fixes and patch sets for existing web applications.Aligned office departments and increased inter-department communication and data sharinImplemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Work with participants to co-create service plans and schedule follow-up appointments that work around internship/community service opportunities.• Assess reason for participant visit and provide resources and next steps, including directing to the appropriate team member. Conduct resume assessments to determine next steps• Work with participants to co-create service plans and schedule follow-up appointments that work around internship/community service opportunities• Provide career guidance and support to participants

Managed and Maintained customer database and information (Excel)Performed various administrative duties such as coordinationg with patients, various departments in thehospital.Responsible for the hardware and software maintanence and upkeep of computers (Windows, OSX)

Managed and maintained company's corporate database (Excel).Maintanied hardware and software components, responsibilities ranging from installing, assembling andupdating various computer peripherals.Maintained communication with various departments within the company as per job reponsibilties.

Managed and assisted prospective students with training and mentoring with college admission and academic pursuit.Implemented and assisted the mentoring program with fellow students of Columbia University.

Worked as the Military Liaision Officer and the VA Certifying Officer of the Institute. Assisted in recruiting potential students, and offered information regarding VA Educational Benefits to current and future students.

Managed the electrical/IT safety program aboard USS New York. Supervised training and electrical rules, indoctrinated and maintained training records of over 800 sailors and marines, providing periodic training as per the Military safety instructions.

 Handled cash on a daily basis, conducting end of day sales and balance.  Assisted the Manager in daily activites, especially in the absence of the owner. Provided quality service to existing customer by meeting their needs on a regular basis.

 Managed daily accounts and created end of day sales and balance. Maintained excellent customer satisfaction by interacting with them and making sure their needs are met. Provided quality service to existing customer while striving to get more clientele for the business. Managed and supervised store in the absence of the owner.