Project Lead– ERC (Employee Retention Tax Credit, Wholesale banking, Client Service, and Research.  Handling a team of 30 Operations Analysts to scrutinize and research the Tax Credit Documents of US Business Owners.  Manage the ERC customers and Reconcile the settlement as per the funds sanctioned by the IRS (Internal Revenue Service U.S. Government)

 Managed a span of 100 FTE in the operations and met Client delivery with 100% TAT.  Handled 2500+ customers on daily basis for respective sites and ensure to meet all before the deadlines.  Quality SLA met with 99.50% by using the Six Sigma methodology.  Worked on the development of new business processes and procedures in order to decrease operational costs by 20% within 2 years with the improvement of

• Working with 3i-infotech BPO as Team Lead for handling Lockbox Remittance Process. • Handling Team with motivating the team to achieve high standards, rationalized volume and IPH targets.• Responsible for complete work before cutoff & maintain TAT.• Handling client dealing with and resolving problems and issues or new updates which arise.• Mentoring and training up junior and new staff move to normal to critical function.• Monitoring & reporting on standards &… Show more • Working with 3i-infotech BPO as Team Lead for handling Lockbox Remittance Process. • Handling Team with motivating the team to achieve high standards, rationalized volume and IPH targets.• Responsible for complete work before cutoff & maintain TAT.• Handling client dealing with and resolving problems and issues or new updates which arise.• Mentoring and training up junior and new staff move to normal to critical function.• Monitoring & reporting on standards & performance targets.• Doing analysis on Accounts and function for Quality improvement.• Representing the process and leading the weekly performance and process review meetings / calls with the clients.• Responsible for creating ISMS & QMS Awareness through training among all Associates Show less