Avinash Hiremath Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Working with Triage Team (Pilot batch) for Everyday Business Banking Client Services.
• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquires, complaints and issues.
• Looking into the requests for specialized accounts of the customer and processing accordingly. Mainly creating CIF’s and work item then submitting the request to Account origination team.
• Also supporting for account origination team with according to work flow by doing pre-checks, KYC Refresh for the authorizers and by following other procedures with reference to account origination process. And sending.

Bengaluru, Karnataka, India

• Working for Financial Crime Operations (FCO) for one of the leading UK Banks.
• Screening PEP Level-1 and Level-2 with various data points to confirm as the hit person is a match or potential true.
• Have got trained from onshore and given me the responsibility to deliver the same to team members on the PEP screening.
• Screening customer details in all the possible searches through open source and internal applications.
• Doing quality samplings and handling escalations for the betterment of team accuracy andefficiency.
• Also having a good bonding with the onshore team to help the offshore team regarding the process queries through email and chats.

Bengaluru, Karnataka, India

• Processing of PO and Non-PO Invoices (in SAP R/3, end user– PRO environment which normal aswell as critical and urgent payment vendors).
• Have done Key control checks (QA) for the invoices processed by others and following up with the clients for aged invoices and urgent queries.
• Handled Vendor queries and day to day reports like QA reports and other reports.
• Consistently training the new joiners and solving their day-to-day queries on the process.
• Have good knowledge about the application used for processing of invoices, which helped in resolving any process issues.
• Always seen deliverables are met at targeted time and within SLA.

Hubli, Karnataka, India

• Interviewing, hiring, and training new staff for team support and coach newly appointed agents.
• Creating campaigns to recruit new agents and prepare them for licensing. Delivering sales presentations to different market segments to sell various insurance products.
• Developing and maintaining a loyal client database to increase sales volume by 20%.

Gadag, Karnataka, India

• Interviewing, hiring, and training new staff for team support and coach newly appointed agents.
• Creating campaigns to recruit new agents and prepare them for licensing. Delivering sales presentations to different market segments to sell various insurance products.

Hubli, Karnataka, India

• Managing large amounts of inbound calls in a timely manner and following communication scripts when handling different topics.
• Identifying customer’s needs, clarifying information, researching every issue and provide solutions and/or alternatives.
• Seized opportunities to upsell products when they arise. Building sustainable relationships and engaging customers by taking the extra mile.