APAC | EMEA | NA•Engaging with Senior and Mid-level professionals across the globe to understand their interest and help them submit their applications and enroll for any of the programs offered on the upGrad platform.•Maintain university partnerships with globally recognized universities like LJMU, SSBM, University of Arizona, University of Maryland, III-T Bangalore, Deakin, Golden Gate University.•Lead daily, weekly, and monthly coordination with the team to discuss the data worked on and quality of SOPs and feedback sessions.•Maintain a spreadsheet with all relevant information of the applicants and offer letter dispatched to those who have been enrolled in the program.•Achieve a set number of enrollments by shortlisting and scheduling appointments for a discussion via Phone or Email.•Record information / interaction in {CRM - Lead Squared} software on an ongoing basis.•Use of Lead Squared, Google Sheets system for analyzing marketing efforts and CRM maintenance.

•Consulting XED and the Industries Department regarding setup of the Cornell Maha60 Program in collaboration with Cornell University and the Maharashtra Govt.•Met with the project stakeholders on regular basis to assess the marketing phase and promotion of the program through social media sites and branding of the program.•Maintained a database on the number of active applicants and addressing their queries pertaining to the program delivery and conduct.•Developed & maintained detailed plans based on broad guidance and direction.•Monitored progress of the program discussion from planning to execution.•Created and presented data using MS Excel spreadsheets and other MS Office tools. CRM - Salesforce / Knowlarity (Super Receptionist).

•Managing a team of 14 members (Program Advisors) under multiple business schools such as UC Berkeley Executive Education & London Business School providing 9+ online programs.•Managing B-School to customer/lead relationship by being a direct point of contact to UC Berkeley and actively working with other online programs offered by them which includes bulk/group opportunities.•Managing the team's progress and providing effective inputs such as training on a program, quality feedback, coaching as and when required to help improve their performance.•Maintaining data and preparing dashboards containing cohort performance, team's data and presenting it in weekly huddles with the management and marketing team.•Work closely with the Quality Team to check for areas of opportunity for the PAs and to work on their performances and SOP.•Work closely with the Training & Quality team on program/course documents and templates and update the same to the team as and when required.•Use of Salesforce, Ring DNA and Pardot system for analyzing marketing efforts and CRM maintenance or reports.•Also being a full-time back-up for Calendly calls with prospects across the US, South America, Europe, MENA, and Far East regions for other white label universities.

•Work on multiple online programs offered by universities such as UC Berkeley, Wharton, MIT PE, Columbia Business School, London Business School, etc.•Extensive sales experience in multiple programs like Data Science, Digital Transformation, Block chain, Digital Marketing, Business Analytics, Cyber security, Design Thinking, Value Investing, etc.•Maintaining an effective pipeline and lead database to bring more business to the organization by building and expanding customer relationship via telephone and email (Calendly Meetings).•Manage a pipeline of expired, new, and existing customer leads in CRM (Salesforce).•Adhere to SOP, quality parameters set by the management and focus on improving communication skills effectively.•Effectively dial/action leads for multiple courses on a daily basis and maintaining feedback and pipeline/follow-ups effectively.

MCS - Credits Specialist/Currents Team*Managing the payment information/portal of AMEX customer.*Processing payments on accounts / Authorizing multiple scheduled payments on the portal. FAST - Fraud Specialist•Handling complaints and concerns regarding American Express card members for transactions not authorized by them.•Verifying the CM's Account and identifying the concern and creating the case to resolve the issue.•Managing the complete portfolio for an AMEX customer.

•Working with Convergys India Pvt Ltd for HP SmartFriend Billing Department. •Profile - Billing Analyst, Handling Billing related issues for HP customers.•Providing support for HP customers with payments and relevant methods.•Managing Subscriptions with SmartFriend services, Retention for dedicated HP customers.•Billing - Both Outbound / Inbound Services provided.

•Focusing on Client Building, Account Management, Vendor Management.•Targeting companies of all sizes to initiate business and fulfilling them in their hiring needs.•Single-handedly targeted and closed a contract with "The Walt Disney Co."•Highly satisfied clients on portfolio are The Walt Disney Co., Model N, 8x8, Tibco Software, TIBBR, Loyalty Labs, Omnicell Corporation, eBay, PayPal, TESLA Motors.•Belief in working as an extended arm to complement efforts of your internal HR/ Recruiting team to deliver only the best available talent in the industry.

CHASE Collections / WAMU A/C•Manage collections database for Washington Mutual and Chase Bank customers.•Work on Low-Risk accounts as well as potential high-risk customers based on bucket stage.•Achieve monthly collections target set by the Team Lead while maintaining the quality parameters set by the client.

BARCLAYCARD VCC•Manage a database of Barclay's customers who have an account or are using other banking services.•Inbound call servicing of customer issues like card block / renew, lost & stolen, update account profile, add/remove certain services, address customer complaints, balance transfers, educate customers of banking benefits.•Adhere to all banking regulations and maintain quality of process while dealing with High-Net-Worth individuals with Barclays Bank.•Up sell Barclays top product "Leisure Time" to valued customers and maintain its selling targets monthly.