Avinash K. Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Mumbai, Maharashtra, India

• APAC | EMEA | NA
• Engaging with Senior and Mid-level professionals across the globe to understand their interest and help them submit their applications and enroll for any of the programs offered on the upGrad platform.
• Maintain university partnerships with globally recognized universities like LJMU, SSBM, University of Arizona, University of Maryland, III-T Bangalore, Deakin, Golden Gate University.
• Lead daily, weekly, and monthly coordination with the team to discuss the data worked on and quality of SOPs and feedback sessions.
• Maintain a spreadsheet with all relevant information of the applicants and offer letter dispatched to those who have been enrolled in the program.
• Achieve a set number of enrollments by shortlisting and scheduling appointments for a discussion via Phone or Email.

Mumbai, Maharashtra, India

• Consulting XED and the Industries Department regarding setup of the Cornell Maha60 Program in collaboration with Cornell University and the Maharashtra Govt.
• Met with the project stakeholders on regular basis to assess the marketing phase and promotion of the program through social media sites and branding of the program.
• Maintained a database on the number of active applicants and addressing their queries pertaining to the program delivery and conduct.
• Developed & maintained detailed plans based on broad guidance and direction.
• Monitored progress of the program discussion from planning to execution.
• Created and presented data using MS Excel spreadsheets and other MS Office tools. CRM - Salesforce / Knowlarity (Super Receptionist).

Mumbai, Maharashtra, India

• Managing a team of 14 members (Program Advisors) under multiple business schools such as UC Berkeley Executive Education & London Business School providing 9+ online programs.
• Managing B-School to customer/lead relationship by being a direct point of contact to UC Berkeley and actively working with other online programs offered by them which includes bulk/group opportunities.
• Managing the team's progress and providing effective inputs such as training on a program, quality feedback, coaching as and when required to help improve their performance.
• Maintaining data and preparing dashboards containing cohort performance, team's data and presenting it in weekly huddles with the management and marketing team.
• Work closely with the Quality Team to check for areas of opportunity for the PAs and to work on their performances and SOP.
• Work closely with the Training & Quality team on program/course documents and templates and update the same to the team as and when required.

Mumbai Area, India

• Work on multiple online programs offered by universities such as UC Berkeley, Wharton, MIT PE, Columbia Business School, London Business School, etc.
• Extensive sales experience in multiple programs like Data Science, Digital Transformation, Block chain, Digital Marketing, Business Analytics, Cyber security, Design Thinking, Value Investing, etc.
• Maintaining an effective pipeline and lead database to bring more business to the organization by building and expanding customer relationship via telephone and email (Calendly Meetings).
• Manage a pipeline of expired, new, and existing customer leads in CRM (Salesforce).
• Adhere to SOP, quality parameters set by the management and focus on improving communication skills effectively.
• Effectively dial/action leads for multiple courses on a daily basis and maintaining feedback and pipeline/follow-ups effectively.

Mumbai Area, India

• MCS - Credits Specialist/Currents Team*Managing the payment information/portal of AMEX customer.*Processing payments on accounts / Authorizing multiple scheduled payments on the portal. FAST - Fraud Specialist
• Handling complaints and concerns regarding American Express card members for transactions not authorized by them.
• Verifying the CM's Account and identifying the concern and creating the case to resolve the issue.
• Managing the complete portfolio for an AMEX customer.

Thane, Maharashtra, India

• Working with Convergys India Pvt Ltd for HP SmartFriend Billing Department.
• Profile - Billing Analyst, Handling Billing related issues for HP customers.
• Providing support for HP customers with payments and relevant methods.
• Managing Subscriptions with SmartFriend services, Retention for dedicated HP customers.
• Billing - Both Outbound / Inbound Services provided.

Fremont, California

• Focusing on Client Building, Account Management, Vendor Management.
• Targeting companies of all sizes to initiate business and fulfilling them in their hiring needs.
• Single-handedly targeted and closed a contract with "The Walt Disney Co."
• Highly satisfied clients on portfolio are The Walt Disney Co., Model N, 8x8, Tibco Software, TIBBR, Loyalty Labs, Omnicell Corporation, eBay, PayPal, TESLA Motors.
• Belief in working as an extended arm to complement efforts of your internal HR/ Recruiting team to deliver only the best available talent in the industry.

Mumbai Area, India

• CHASE Collections / WAMU A/C
• Manage collections database for Washington Mutual and Chase Bank customers.
• Work on Low-Risk accounts as well as potential high-risk customers based on bucket stage.
• Achieve monthly collections target set by the Team Lead while maintaining the quality parameters set by the client.

Mumbai Area, India

• BARCLAYCARD VCC
• Manage a database of Barclay's customers who have an account or are using other banking services.
• Inbound call servicing of customer issues like card block / renew, lost & stolen, update account profile, add/remove certain services, address customer complaints, balance transfers, educate customers of banking.
• Adhere to all banking regulations and maintain quality of process while dealing with High-Net-Worth individuals with Barclays Bank.
• Up sell Barclays top product "Leisure Time" to valued customers and maintain its selling targets monthly.

Abu Dhabi, United Arab Emirates

Bachelor'S Degree, Business/Commerce, General, 70.86

Food And Beverage, 2 Years - 1St Class

Focused on learning about the Food and Beverage Industry. Learnt about the diverse culinary skills around the world. Prepared a project on.

Hsc, Commerce, First Class

Ssc, Economics, History, First Class