Avinash Kaur Email and Phone Number

Liaising with FF, shipping lines, warehouse and other business partners• Running data reports to check booking status to ensure all bookings are managed and actioned in a timely manner• Domestic Freight management for various regions for Aldi 3PL managed freight• Carrier engagement with focus on performance improvement and issues• Managing suppliers and key partners engagement• Claim settlement and invoice processing for FF/ Aldi managed carriers

A world leader in cordless technology spanning power tools, outdoor equipment, and floor care appliances.Supporting the Shift Manager to coordinate 50 staff per shift in a busy Distribution Centre• Operational liaison with external labour-hire agency regarding staffing • Assisting Sales Reps from Bunnings, The Good Guys, Bing Lee, and Target• Investigating service/product disputes whilst retaining trust and future business• A vital team player, accountable for KPI deliverables and balancing stakeholder needsTier-1 ICT troubleshooting and support• Team SAP WMS systems power user• Managing order release from voice monitor queues • Master data management for employees, suppliers, and customers• Troubleshooting office equipment and coordinating repairs• Follow quality service standards and comply with procedures, rules, and regulationsStock management and customer liaison• Stock management, ordering replenishment stock, liaising with 3rd party logistics providers• Record control, running clearing reports, ensuring orders are dispatched IFOT• Handling customer disputes, product complaints, warranty queries, per policy guidelines• Staying current on product specifications to help customers choose the best productAccounts Administration• Manage the customer invoicing process; approve all customer invoices prior to goods release• Ensuring correct coding, and a clear audit document trail for credit notes and refunds • Timely and courteous responses and actionplans via email, telephone, or face-to-faceGeneral Team Administration• Maintaining rosters, labour plans, onboarding new staff, training, workload allocation• Promoting WHS, identifying, reporting, correcting, assisting with workplace hazards• Managing the distribution centre email inbox, collating info, photocopying, printing documents • Enthusiastically attending all in-house training sessions and external courses when required

A multi-disciplinary medical centre offering bulk-billed GP, chiropractic, counselling, and pathology services.Supporting the Practice Manager and 5 x Doctors (stand-alone reception)• Coordinating +50 patients per day in a warm, courteous, and efficient manner (+ switchboard)• Anticipating excessive waiting timeframes and keeping the patient informed• Courtesy appointment reminders, proactively rescheduling if the Practitioner was away• Allied health partnering with referring doctors, hospital staff, pharmacists, nursing, carers• Knowledge of occupational health and safety principles, including infection controlPatient-centred clerical administration• Booking appointments, registrations, billings/claims/receipts, mail/account enquiries• Recording the patient's medical case history, exercising patient confidentiality• Updating referrals, scans, evaluations, diagnoses, notes on the patient's digital/manual file• Checking reports of patients related to payments and other demographic checks• High volume medical practice administration, photocopying, faxing, per set procedures

An iconic automotive manufacturer, selling hatchbacks, sedans, MUVs and SUVs.Reporting to the CEO and National GM• HR dashboard reports, presentations, insights, statutory compliance, and best practice• 360° Recruitment: talent needs, writing ads, interviews, due diligence, contract negotiation• Onboarding new starters, writing JDs, provide training, inductions, and introductions• Facilitating better relationships: internally and externally• Devising policies, procedures, job scope, contracts, and staff handbooks Managing Payroll and insurances for +100 employees across 5 commercial outlets• Advising on employment recognition awards, increments, conditions and entitlements• Manually processing timesheets, deductions, leave, calculating commissions/incentives• HR recordkeeping: new starters, terminations, apprenticeships, redundancies, retirements• Structuring salaries, incentives/bonuses, appraisals, PIP planning• Analysis and redevelopment of Performance Enhancement Programs (PIP)Arranging training, diary management, and press conferences• Partnering with department heads to set monthly employee targets• Defining KPI activities: outbound sales calls, aftersales servicing, and aftercare scores • Assisted managers with hiring/ training rollouts and new product training• Communicating new incentive releases, including KPIs and sales targets• Arranging monthly rewards recognition roundups for star performers and birthday celebrantsArranging meetings, training, events, and press conferences• Responding to staff and general public enquiries by email, letter, telephone, or walk-in• Designing office layout, admin workflows, ordering office supplies, staff gifts, and catering• Creating circulars, instructions, balanced scorecards, audit trails, WHS & quality controls• Maintaining positive interdepartmental relations through team building activities• Achievement: I was a two-time winner of the annual Manager of the Year trophy

A leading one-stop distributor, supplier, import/exporter, and best-in-class ICT accessories, add-ons, and parts enhance working on a laptop, desktop, or server access. Reporting to the CEO in a small office of 12 staff• Greeting customers at the door, handling product and service enquiries, promoting specials• Interacting with customers; listen to needs, collecting data, recommending technical solutions• Go the extra mile to elevated customer's satisfaction index from 86% to 92% in just 2-years• Ensured the swift resolution to any customer issues to preserve customer loyalty• Supporting the Sales Division, exceeding all set sales quotas and telemarketing targets:Grade of Service (GOS), Abandon Rates (AR), Average Talk Time (ATT), After Call Work (ACW), First Call Resolution (FCR), Average Speed of Answer (ASA), Occupancy, Cost/Call (CPC) General sales administration• Documenting customer complaints and general interactions for easy future review and retrieval • Processing customer quotations, invoices, recording cash/bank payments, receipting, refunds • Follow procedures, guidelines, policies, and resolve or escalate client feedback to management• Identifying opportunities to improve customers experience and give feedback to management• Performing market research surveys to pinpoint customer sentiment, needs, and requirements• Prepared weekly sales reports for the sales team and sales management.