Team Leader ( Mar 2014 - July 2015):• Worked as a Team Leader in Card Acquisition team and Balance Building department at the Mashreq Bank Head Office.• Provide the facility of Balance Transfer, Easy cash and Easy Payment Plans to customer• Maximized every selling opportunity to achieve individual and team sales target.• Increased team productivity for achieving over & above targets.• Formulating and execution of sales strategies to achieve the sales targets• Researching, testing and developing new promotional sales strategies. Focus on process improvement.• Effective utilization of resources provided by the management in terms of promotions, databases, Head count.• Having key focus on People management in order to perform better in sales environment.• Successfully executed sales strategies developed for the entire month to ensure successful completion of the action plans• Prepared Management reports in order to present the overall team and agent wise performance.• Maintained Daily MIS reports of the agents to be on track with achievement agent wise.• Handled additional responsibilities as preparation of presentations for the training manager for new hires, forecast of sales targets of the team and provide insights to the management on the trends.• Trained the new and existing employees.• Generated Potential leads for the bank to increase the Portfolio and build customer relations.• Specialized in testing Corporate system applications such CRM, EDMS.• Followed the lean process effectively with Daily huddles, one to one coaching plans, listening to calls and providing the correction course of action. • Verification of all the credit card documents sent by the customer before submission to minimize rejection ratio and give boost to the approval ratio.

Senior Relationship Officer (Mar 2011 - Mar 2014)• Conduct sales calls, both over the phone and in person to generate sales leads.• Worked in Multi- product background. • Maximize every selling opportunity to achieve individual and team sales target• Visit the clients and generating references for providing more business to the organization.• Generated additional revenue by doing above targets for every month.• Constant follow-ups and processing the credit card applications.• Handled customer queries• Assist customer’s for after sales service.• Reviewed the credit card applications for the Debt ratio.• Calculation of the DBR based on the statements provided by the customer.• Vigilant in document handling to ensure authenticity.• Ensured the maximum successful closure of the sales lead/ opportunity.• Assist for the trainings and process improvement.• Maintained MIS Excel for tracking of sales targets achieved.• Credit card upgrading for the existing customers based on credit history.• Fast approvals to maintain effective customer service.• Assist New hires and coaching for the process and sales techniques.• Create and maintain database for generating leads to over achieve the assigned targets.

• Analyses cash flow on the most efficient utilization of cash.• Providing theoretical and practical testing of risk tolerance for our expanding client base.• Conducting in-depth reviews of clients' financial circumstances, current provision and future aims;• Analyzing information and preparing plans best suited to individual clients' requirements• Completing risk analyses in order to manage Investments and strategize the financial policies;• Researching the marketplace and providing clients with information on new and existing products and services;• Designing financial strategies;• Reviewing and responding to clients changing needs and financial circumstances;• Negotiating with product suppliers for the best possible rates;• Managing the documentation of shipping for negotiating the Letter of Credit.• Handling foreign exchange- forward contracts.• Producing financial reports, review payables and receivables final report.• Negotiating and reconciliation with bank and follow-ups.• Review and compliance of financial policies of the companies.